Service Management Specialist

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

**Key Responsibilities**:

- The Senior Service Management is responsible for ensuring the effective delivery and management of IT services within the organization.
- This role involves overseeing the implementation and maintenance of **IT service management** processes, ensuring compliance with industry standards, and driving continuous improvement initiatives. The Service Management Specialist will collaborate with various departments to ensure seamless service delivery and will play a key role in managing incidents, problems, changes, service requests, configuration and another ITSM processes.
- Oversee the implementation and maintenance of IT service management processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
- Ensure compliance with industry standards and best practices, such as ITIL.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Collaborate with various departments to ensure seamless service delivery and effective communication.
- Manage and resolve incidents and problems in a timely manner, minimizing impact on business operations.
- Coordinate and implement changes to IT services, ensuring mínimal disruption to users.
- Monitor and report on service performance, identifying areas for improvement and implementing corrective actions.
- Provide training and support to staff on IT service management processes and tools.

**Education and Experience**:

- 4-5 years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.
- Professional certification in either** ITIL 4 Foundation, Managing Professional, Strategic Leader, or Master.**:

- Excellent communication in Japanese at least certified with JLPT N2 or BJT J2 (advantage).
- Excellent understanding of ITSM\ITIL processes, preferably ITIL trained

**Our culture and benefits**:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family

**We are an Equal Opportunity Employer**: