Business Development Manager

**Company Information**

Business Nature: 3PL Logistics

Location: UOA Business Park

Salary package: Basic + Commission

**Responsibilities**:

- Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendation to management.
- Develop and execute plans for customers to maximize revenue growth and profitability.
- Identify **new business opportunities** within assigned territory & key accounts and develop strategies to pursue these opportunities.
- Act as the primary point of contact for customers, managing all aspects of customer relationship including regular communication, reporting, escalation and problem solving.
- Ensure any concerns and/or complaints from customers are timely escalated to all relevant stakeholders.
- Monitor and report on account performance, providing regular updates to senior management on account status, opportunities, and challenges.
- Build strong relationships with key decision-makers within customer organizations, developing a deep understanding of their needs and priorities in order to create comprehensive account plans that include strategic roadmaps to achieve multi-year growth.
- Collaborate with internal teams to ensure that all customers need are being met, thereby ensuring a high level of customer satisfaction.
- Maintain a deep knowledge of the logistics industry, including industry trends, competitors, and emerging technologies.
- Create and deliver presentations to key decision-makers that effectively communicate the value proposition of our services and solutions.
- Ability to understand unique customer supply chain requirements, prospecting for all potential opportunities and delivering compelling solutions, value and pricing.
- Negotiate contracts, pricing, and terms with customers to ensure maximum profitability for the company.
- To conduct regular and structured review sessions with assigned customers including: process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
- Monitor our performance quality against set targets and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).
- Prepare Monthly Business Review (MBR), Quarterly Business Review (QBR), or Annual Business Review (ABR) process.
- Attend review meetings with branch management.
- Prospect and target new, high potential accounts.
- Ensure all opportunities are created and tracked through CRM.
- Any other duties assigned by superior

**Requirements**:

- Minimum **5 years of sales experience in the logistics / freight forwarding industry.**:

- In-depth knowledge of **all air, sea, land products and services.**:

- Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints.
- Local market knowledge (customers, competitors, suppliers).
- Strong account management and relationship management/building skills.
- Possesses strong hunting drive and motivation.
- Experienced in financial management (P&L, Balance Sheets, forecasting and budgets) with an entrepreneurial mindset.
- Ability to analyze business opportunities and read situations well.
- Excellent presentation and analytical skills.
- Possess decision-making capabilities and high attention to detail.
- Able to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse client base and various internal teams.

Pay: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay

Application Question(s):

- What logistics services you introduce to clients?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business Development: 5 years (preferred)
- Logistics: 5 years (preferred)

**Language**:

- Mandarin (preferred)

**Location**:

- Shah Alam (preferred)

Willingness to travel:

- 75% (preferred)

Application Deadline: 12/20/2024