Operation Team Leader

1 week ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Assist the Operations Supervisor in managing daily warehouse operations (from inbound to outbound) for the SIP (Shopee International Platform) team.
- Lead transit warehouse on day-to-day operations to achieve operation KPI.
- Manage temporary staff attendance, productivity, and training, while ensuring work quality.
- Communicate daily with internal and external stakeholders, including Shopee Xpress, local Seller Management team, and third-party logistics providers.
- Responsible for managing both operation and admin teams.
- Uphold the productivity of the operation team to achieve mínimal to no backlogs by the end of the day.
- Liaise with internal and external stakeholders to ensure efficient warehouse operation.
- Maintain a safe, clean, and organized warehouse environment.
- Seek for continuous process improvement to enhance productivity.
- Any ad-hoc tasks assigned by the supervisor.

**Requirements**:

- Diploma in Business, Supply Chain Management, Engineering or relevant disciplines is preferred. Others with transferable skill sets are welcomed to apply.
- Experienced in logistics operations would be preferred.
- Good communication skills in Bahasa Malaysia and English will be added as an advantage.
- Strong leadership skills, promoting collaboration and teamwork across different departments and stakeholders.
- Intermediate computer skills such as Excel and Google Sheet.
- Working pattern: 45 working hours weekly (including lunch time), overtime if required, able to work on shift when required.
- Working location **:Senai, Johor.

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