Mandarin Team Leader
5 hours ago
Job Brief
A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes:
- Supervising and leading a team of call center agents to meet performance targets.
- Monitoring call center processes to enhance customer satisfaction and efficiency.
- Providing coaching and training to team members to improve their skills and performance.
Call Center Team Leaders are essential for maintaining high-quality service and operational excellence in a call center environment.
**Responsibilities**:
- Supervising and guiding call center agents to achieve performance targets.
- Monitoring and improving call center processes for enhanced customer satisfaction.
- Providing coaching and training to team members for skill development.
For success as a Call Center Team Leader, you should possess the following qualifications and skills:
- Strong leadership and communication abilities.
- Experience in call center operations and customer service.
- Problem-solving skills and the ability to handle escalated issues.
Pay: RM5,500.00 - RM6,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
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