Service Desk Agent

**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

We're Hiring: Help Desk Executive (Facilities Support – Corporate Environment)Location: Menara UEM BangsarContract Duration: 1 YearWorking Hours: Monday to Friday, 8:30AM – 5:30PMSalary: RM2,300/month + OT (if needed)We're looking for a Help Desk Executive to join our client's facilities operations team at TRX. The ideal candidate is reliable,...

The Service Desk Manager oversees a number of key functions within the Operations Team that enables the delivery of a high-quality service to end users. The role requires ability to multi-task with many activities occurring simultaneously, which requires excellent leadership, time management and prioritization skills.A typical day for a Service Desk Manager...

**Position Summary** We are seeking a fluent Japanese-speaking Technical Support Specialist to provide Level 1.5 remote support to our clients in Japan. You will resolve technical issues related to hardware, software, and networking, ensuring high customer satisfaction while working within a rotational shift schedule (including weekends/public...

Title: L1 Service Desk AnalystKey ResponsibilitiesHandle IT support via phone, email, chat, or ticket system.Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).Troubleshoot basic issues like:Password and account accessEmail and system loginWi-Fi, VPN, and network connectionMicrosoft Office and common applicationsEscalate unresolved issues to...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Job Description SummaryWe are seeking a highly skilled and proactive Agentic Automation & Power Platform Solution Architect to lead the design and delivery of intelligent automation solutions that address complex business challenges. This role involves working closely with business stakeholders to understand problem statements, propose viable agentic...

Core Responsibilities:· Manage a team of ServiceDesk to ensure adequate resources to cover 24x7 support and delivery· Establish and enforce quality customer service delivery· Ensure compliance with agreed service level agreements for internal and external stakeholders· People management of the ServiceDesk team to manage staff KPI, quality and...

Job Description Summary We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per...