Help Desk
5 hours ago
We're Hiring: Help Desk Executive (Facilities Support – Corporate Environment)
Location: Menara UEM Bangsar
Contract Duration: 1 Year
Working Hours: Monday to Friday, 8:30AM – 5:30PM
Salary: RM2,300/month + OT (if needed)
We're looking for a Help Desk Executive to join our client's facilities operations team at TRX. The ideal candidate is reliable, responsive, and comfortable in a fast-paced corporate support environment.
Key Responsibilities:
- Respond to requests, complaints, and inquiries via phone, email, or CMMS in a professional and timely manner.
- Operate and support a 24/7 call centre (on a rotational schedule if needed).
- Escalate issues to the correct departments to ensure quick and accurate resolutions.
- Record and update all Work Orders in the CMMS system without delay.
- Monitor and follow up on open Work Orders to ensure tasks are completed within SLA.
- Maintain excellent communication and service levels with both internal teams and external stakeholders.
- Assist with report preparation, documentation, and operational support.
- Perform other tasks assigned by management.
Requirements:
- Certificate or Diploma in Administration, Corporate Communication, or related fields.
- Minimum 3 years of experience in administration, help desk, or customer service.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong communication skills in Bahasa Malaysia and English.
- Able to multitask, stay organised, and handle high call volumes.
- Experience with CMMS or facility management software is an added advantage.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From RM2,300.00 per month
Benefits:
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Experience:
- administration management.: 3 years (Required)
Work Location: In person
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