IT Service Desk

We're Hiring: Help Desk Executive (Facilities Support – Corporate Environment)Location: Menara UEM BangsarContract Duration: 1 YearWorking Hours: Monday to Friday, 8:30AM – 5:30PMSalary: RM2,300/month + OT (if needed)We're looking for a Help Desk Executive to join our client's facilities operations team at TRX. The ideal candidate is reliable,...

The Service Desk Manager oversees a number of key functions within the Operations Team that enables the delivery of a high-quality service to end users. The role requires ability to multi-task with many activities occurring simultaneously, which requires excellent leadership, time management and prioritization skills.A typical day for a Service Desk Manager...

**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

Title: L1 Service Desk AnalystKey ResponsibilitiesHandle IT support via phone, email, chat, or ticket system.Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).Troubleshoot basic issues like:Password and account accessEmail and system loginWi-Fi, VPN, and network connectionMicrosoft Office and common applicationsEscalate unresolved issues to...

Job DescriptionThe IT Service Desk Analyst (Japanese Language) provides remote first-line technical support to internal users, ensuring prompt and effective resolution of IT issues via phone, email, chat, and ticketing systems. Proficiency in Japanese and English is required to support users in Japan.Responsibilities:Serve as the initial remote point of...

To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network,...

What you'll be doingProviding first-line IT support and troubleshooting for a range of hardware, software and network-related issuesResponding to and resolving customer IT support requests in a timely mannerDocumenting and tracking IT incidents and service requests through our ticketing systemProactively monitoring IT systems and infrastructure to identify...

Greet and welcome visitors with a warm and professional demeanor. - Maintain a clean and organized reception area. - Notify staff of visitor arrivals. - Provide excellent customer service by answering inquiries in person, over the phone. - Direct visitor to the appropriate departments or personnel. - Answer and manage incoming calls, transferring them to the...

Core Responsibilities:· Manage a team of ServiceDesk to ensure adequate resources to cover 24x7 support and delivery· Establish and enforce quality customer service delivery· Ensure compliance with agreed service level agreements for internal and external stakeholders· People management of the ServiceDesk team to manage staff KPI, quality and...

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...