IT Services

2 days ago


Bangsar South Kuala Lumpur, Malaysia Brocent Cloud Service Co., Limited Full time 40,000 - 80,000 per year

What you'll be doing

  • Providing first-line IT support and troubleshooting for a range of hardware, software and network-related issues
  • Responding to and resolving customer IT support requests in a timely manner
  • Documenting and tracking IT incidents and service requests through our ticketing system
  • Proactively monitoring IT systems and infrastructure to identify and resolve potential problems
  • Collaborating with other IT teams to ensure seamless delivery of IT services
  • Maintaining accurate documentation and knowledge base for IT systems and processes
  • Assisting with the implementation and testing of new IT solutions and technologies

What we're looking for

  • Minimum 2 years of experience in an IT support or service desk role
  • Strong troubleshooting and problem-solving skills with a customer-centric approach
  • Good working knowledge of Windows operating systems, Office 365, and common software applications
  • Familiarity with IT service management processes and best practices
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  • Proactive and adaptable, with the ability to work independently and as part of a team

Location: Kuala Lumpur / Malysia

Immediate Starter

Shift Timing: 24 X 7 Rotational.


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