IT Services
2 days ago
What you'll be doing
- Providing first-line IT support and troubleshooting for a range of hardware, software and network-related issues
- Responding to and resolving customer IT support requests in a timely manner
- Documenting and tracking IT incidents and service requests through our ticketing system
- Proactively monitoring IT systems and infrastructure to identify and resolve potential problems
- Collaborating with other IT teams to ensure seamless delivery of IT services
- Maintaining accurate documentation and knowledge base for IT systems and processes
- Assisting with the implementation and testing of new IT solutions and technologies
What we're looking for
- Minimum 2 years of experience in an IT support or service desk role
- Strong troubleshooting and problem-solving skills with a customer-centric approach
- Good working knowledge of Windows operating systems, Office 365, and common software applications
- Familiarity with IT service management processes and best practices
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
- Proactive and adaptable, with the ability to work independently and as part of a team
Location: Kuala Lumpur / Malysia
Immediate Starter
Shift Timing: 24 X 7 Rotational.
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