Manager & Area Manager (Jiran-jiran Restaurant)

5 hours ago

Johor Bahru, Malaysia TNRC HOLDING SDN BHD Full time

POSITIONS:
Outlet Manager: RM3000-RM3800

Area Manager: RM4000-RM5000
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- Job Description:
1. Operational Management:

- Oversee the daily operations of multiple outlets to ensure smooth and efficient performance.
- Ensure all outlets adhere to company standards for quality, service, hygiene, and safety.
- Conduct regular outlet visits and audits to monitor performance and compliance.

2. Sales & Profitability:

- Drive sales performance and achieve revenue and profit targets for all assigned outlets.
- Analyze sales reports, identify trends, and implement strategies to improve business performance.
- Manage cost control (food cost, labor, wastage) and ensure budget targets are met.

3. Staff Management:

- Lead, train, and motivate outlet managers and staff to deliver excellent customer service.
- Conduct regular performance evaluations and identify training needs.
- Oversee recruitment, scheduling, and staffing requirements for all outlets.

4. Customer Service & Experience:

- Maintain high standards of customer satisfaction across all outlets.
- Handle escalated customer complaints promptly and professionally.
- Ensure consistency in service delivery and product quality.

5. Marketing & Promotion:

- Coordinate with the marketing team to plan and execute local marketing campaigns and seasonal promotions.
- Monitor the effectiveness of marketing activities and adjust strategies as needed.

6. Reporting & Administration:

- Prepare and submit operational, financial, and performance reports to senior management.
- Ensure all outlets comply with licensing, health, and safety regulations.

7. Strategic Planning:

- Assist in setting business goals, expansion plans, and outlet improvement initiatives.
- Identify opportunities for operational improvements and cost savings.

Join Our Team

We are looking for talented and experienced individuals to join our Operations HQ Team. If you’re passionate about contributing to a dynamic work environment, we’d love to hear from you

Locations:
Johor

Let’s build something amazing together

Job:Type: Full-time

**Benefits**:
Additional leave

Maternity leave

Meal allowance

Meal provided

Ability to commute/relocate:
Work Location: In person

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Professional development

Work Location: In person

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