Customer Service Assistant

1 week ago

Penang, Malaysia Azonic Automation & System Technology Sdn Bhd Full time

**Responsibilities**:

- Optimise customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused towards that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Maintain resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.

**Requirements**:

- Proven working experience as a customer service, retail management or assistant admin clerk.
- Working knowledge in Machining Spare part ( if any )
- Experience in providing customer service support.
- Exemplary knowledge of management methods and techniques.
- Excel in English.
- Working knowledge of customer service software, databases and tools.
- Ability to think strategically and to lead.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess at least a Bachelor's Degree in Business Administration or related field.

  • Customer Service Representative

    3 days ago

    Penang, Malaysia EUROPCAR MALAYSIA Full time 30,000 - 60,000 per year

    Location : Penang Airport (1 candidate) Job Summary:As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive...

  • Customer Service Representative

    1 day ago

    Penang, Malaysia Citi Full time

    The Customer Service Representative is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage client...

  • Customer Service Representative

    3 days ago

    Penang, Malaysia Arrow Full time 30,000 - 60,000 per year

    Position:Customer Service RepresentativeJob Description:Principal Accountabilities● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling...

  • Customer Service Executive

    1 day ago

    Penang, Malaysia A Klinik Full time 20,000 - 40,000 per year

    A KLINIK (PENANG) 聘请全职客服人员A KLINIK (PENANG) is hiring FULL-TIME Customer ServiceJob Description:-Reply messages in social media platforms such as messaging platform, Facebook, Instagram, XHS, TikTok and Emails etc-Making phone calls to customers-Making appointments for customers-Handling customers complaints and follow up with...

  • Customer Services Specialist

    1 day ago

    Penang, Malaysia ADV Precision Industries Sdn Bhd Full time 40,000 - 60,000 per year

    Key Responsibilities:Responsible for the Sales Order management.Update the shipment plan to meet customer demand.Keep exact forecast and follow up customer demand.Update FCST in system in time, and keep exact customer information for planning and purchasing.Control FG stock.Assist finance to deal with the AR.Requirements:Candidates must possess at least a...

  • Customer Service Officer

    3 days ago

    Penang, Malaysia Arrow Full time 30,000 - 60,000 per year

    Position:Customer Service OfficerJob Description:What You'll Be DoingProvide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex...

  • Customer Service Officer

    1 week ago

    Penang, Malaysia Plaza Premium Lounge Malaysia Sdn Bhd Full time

    . DIPLOMA/ADVANCE DIPLOMA/HIGHER GRADUATE DIPLOMA/DVM/DKM LEVEL 4 AND LEVEL 5 Hotel management. Minimum 1year experience - To render warm welcome to all guests, and render assistance to guests, and promoting our services (if applicable). Greet and receive guests, collect payment and to bid farewell to guests/passengers at the front reception counter. - To...

  • Sales & Service Executive (Pulau Pinang)

    3 days ago

    Penang, Malaysia AEON Credit Service (M) Bhd Full time 40,000 - 60,000 per year

    Responsibilities:To deliver excellent quality of customer service towards internal and external customers.To ensure branch operation runs smoothly and adhere strictly to BSP for all operational procedure.To deliver excellent achievement in sales for Personal Financing product, card recruitment, insurance product and any other products as assigned.Execute...

  • Customer Service Executive

    3 days ago

    Penang, Malaysia Home Of Industrial Ideas Full time 25,000 - 35,000 per year

    As a Customer Service Executive (CTS), your mission is to proactively plan and schedule the visits of Field Service Engineers with an objective to optimize service resources to achieve high degree of operational efficiency and customer satisfaction.  Support the Service Operation Manager to ensure that work schedules are correctly allocated in order to...

  • Customer Service Executive

    2 weeks ago

    Penang, Malaysia PG SIGNATURE CAKE SDN. BHD. Full time 120,000 - 150,000 per year

    Job BriefFusion Bakery has earned its reputation as Penang's best butter cake brand, built on over 30 years of traditional recipes loved by both locals and tourists. With a strong national following, innovative product creations, and a commitment to natural ingredients, we are expanding rapidly across Malaysia. To fuel this growth, we are seeking passionate...