Client Service Executive

2 weeks ago

Kuala Lumpur, Malaysia QSC Asia Sdn Bhd Full time

**Corporate Business Development Executive**

**Responsibilities**:
Act as a link between clients and the company, responsible for the coordination of training and consultancy programs and ensuring clear communication to all involved. Must understand clients' needs and objectives and liaise closely with them throughout initial planning stage up to actual training day, often on a daily basis. Also manage administrative (with Operations team assistance) and strategic planning work to ensure that programs are completed on time and on budget. The role also involves handling multiple accounts and typical tasks involves:

- Develop and maintain existing client relationships.
- Interact and correspond with prospective clients.
- Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set targets.
- Develop and execute monthly/quarterly/annual formal business plan for assigned territory.
- Schedule sales visits regularly in territory to provide apt accounts coverage.
- Identify key business and clinical challenges.
- Demonstrate needs fulfilment mode and method.
- Identify decision makers, services and products to meet client issues.
- Direct development of client customized solutions.
- Negotiate with client for efficient services delivery at profitable fees.
- Ensure services are priced correctly for client expansion opportunities.
- Present solutions to clients and negotiate price optimally.
- Draft client service agreement providing details on scope of service and compensation.
- Negotiate with client to execute contact.
- Protect firm from Errors and Omissions (E&O).

**Requirements**:

- Excellent communication skills in written & spoken in **English. Mandarin **will be an added advantage
- Ambitious. Have a **dream.**:

- Passionate in **learning and self-development**.
- Want to **make a difference **by helping others to be more successful.
- **Team player** and able to work together to achieve great outcome.
- **Goal getter**. Love to work towards meeting deadlines and motivated to achieve targets for yourself and the team.
- Knowledge in **digital marketing and social media** is must.
- Advocate for quality **customer service**.
- Enjoy **connecting** with people who becomes your customers one day.
- Has a flair for **event management**.
- **Multi-tasking** and excel under pressure.
- Diploma in Business Management, Marketing or relevant disciplines.
- Minimum 2 years in marketing, event or related experience.
- Experience in training industry is an added advantage.
- Experience in Adobe Illustrator, Photoshop, HTML / CSS is a plus point.
- Experience in Zoom, Microsoft Team, Google Hangout.
- Must possess own transport.
- Willing to travel, work on weekends and long hours when required.

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

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