Associate Technical Consultant

2 days ago

Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

About the Role

SWIFT provides a range of business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Associate Consultant operates in a simple to medium business and technical environment in a selected market supported by SWIFT in line with company priorities.

Under the close supervision of more senior colleagues, the Associate Consultant is responsible to support and deliver technical and/or business consulting services.

What to expect:
- Implement solutions and provide product-related consulting at customer/vendor/partner onsite or remotely.- Deliver technical and operational training on SWIFT solution/products to customer/vendor/partner onsite or remotely.- Perform project management role for projects with low level of complexity.- Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/ key performance indicators and propose measures to prevent recurrence.- Provide support on all technical problems within own area of expertise, through the provision of telephone or online support. Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the SLA.- Ensure deliveries for assigned customers (update management, operational checks, etc.) in light of operational roadmap of SWIFT / customer initiatives.- Participate in Continuous Improvement initiatives to enhance customer experience. Update knowledge management databases and document problem management procedures for both existing and new products/service.

What will make you successful:
- University degree in Computer Science or IT related fields, or equivalent experience- Up to 3 years’ experience in an implementation and/or consulting services capacity.- Fluent in English; fluency in other Asian languages (e.g. Mandarin, Bahasa) will be an advantage.- Enjoy customer interactions and putting customer at the center of attention- Attention to detail, strong analytical and problem-solving skills- A team player, willing to work in a multicultural environment- Willingness to travel 10-30%.- Ability to work under pressure, including over weekends and after business hours on a need-to basis.Experience and knowledge in the following is advantageous:
- Technical skillsets on operating systems, servers, and networking.-
- Knowledge of Windows Server, AIX or Linux.-
- Knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.-
- Knowledge of Perl, Java, XML, Bash, JIRA.-
- Knowledge of database and security technologies.-
- Knowledge of SWIFT interface/service.You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:
Ramaneshwaran Baskaran
- Team Lead (Cloud Services APAC)
- Toby Cheung
- Technical Consultant
- Polly Ip
- Recruiter, APAC

What we offer
- We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_
- age, background, culture, colour, disability, gender, nationality, race, religion_
- , or veteran/military status._

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