Merchant Onboarding Operator
7 days ago
Key Responsibilities
Merchant Lifecycle Management
- Execute end-to-end merchant onboarding across all relevant business systems.
- Process merchant information updates and decommissioning requests in accordance with internal protocols.
- Ensure all merchant data is accurately captured and maintained.
Operational Support
- Conduct checklist-based verification for financial data accuracy.
Issue Resolution & Collaboration
- Investigate and resolve operational discrepancies in coordination with the Technology team and external partners.
- Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.
Reporting & Collaboration
- Direct reporting line to the Service Operations Manager - Malaysia.
- Cross-functional collaboration with Implementation and Customer Care teams.
Education & Experience
- To keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantage
- Bachelor’s degree in business administration, Management, Accounting, or a related field.
Technical & Professional Skills
- High level of accuracy in data entry and information management.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Analytical mindset with sound problem-solving capabilities.
- Professional demeanor with the ability to build and maintain effective working relationships.
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