Customer Relation Executive
6 days ago
**Job Title**: Customer Relation Executive
**Location**: Proton Macallum CS Prima Auto, Georgetown, Penang
**Department**: Aftersales / Customer Service
**Job Summary**:
We are looking for a proactive and detail-oriented **CRE** to handle customer service tasks. This role ensures smooth claim handling and a positive customer experience at our Proton Macallum branch.
**Key Responsibilities**:
**Customer Relations (CRE)**:
- Respond to customer inquiries and complaints professionally
- Resolve issues to ensure customer satisfaction
- Provide accurate info on Proton e.MAS products and services
- Maintain good relationships with customers through follow-ups
- Keep customer records updated and prepare required reports
- Support marketing activities and showroom events
- Work closely with the sales and service team to deliver excellent customer experience
**Requirements**:
- Minimum Diploma in any field (automotive background is a plus)
- Good communication and problem-solving skills
- Able to multitask and work well with different teams
- Customer-focused and able to handle complaints professionally
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- George Town: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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