Customer Relation Executive

6 days ago


George Town, Malaysia CS Prima Auto Sdn Bhd Full time

**Job Title**: Customer Relation Executive
**Location**: Proton Macallum CS Prima Auto, Georgetown, Penang
**Department**: Aftersales / Customer Service

**Job Summary**:
We are looking for a proactive and detail-oriented **CRE** to handle customer service tasks. This role ensures smooth claim handling and a positive customer experience at our Proton Macallum branch.

**Key Responsibilities**:
**Customer Relations (CRE)**:

- Respond to customer inquiries and complaints professionally
- Resolve issues to ensure customer satisfaction
- Provide accurate info on Proton e.MAS products and services
- Maintain good relationships with customers through follow-ups
- Keep customer records updated and prepare required reports
- Support marketing activities and showroom events
- Work closely with the sales and service team to deliver excellent customer experience

**Requirements**:

- Minimum Diploma in any field (automotive background is a plus)
- Good communication and problem-solving skills
- Able to multitask and work well with different teams
- Customer-focused and able to handle complaints professionally

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- George Town: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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