Marketing Officer, Vehicle Financing Sales Hub

1 week ago

Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 6905
- Job Description:

- **Duties and Responsibilities**:

- To ensure the financing process adheres to PDPA regulations and the Bank’s confidentiality standards.\
- Conduct dealer visits to strengthen business relationships, with a target of a minimum of 4 dealers per day, or any threshold as directed.
- Complete site visitations within one business day (T+1) for locations within the assigned territory, or within three business days (T+3) for locations outside the territory, or as otherwise directed.
- Follow up on the status of pending cases with dealers and customers within two business days (T+2).
- Ensure timely follow-up and renewal of Letters of Undertaking (LoU) as required.
- Conduct at least one product briefing per month with car dealers, or as otherwise directed.
- Respond to inquiries, requests, or complaints from car dealers and customers within three business days (T+3), or within any threshold as directed.
- Recommend car dealers for panel appointments (if applicable) and for Dealer Business Relationship (DBR-I) arrangements.
- Submit daily visitation planner reports (if applicable), along with weekly reports and marketing activity updates, in a timely manner.
- Review DBR-I arrangements for dealers at least one month prior to the expiry of the arrangement.
- Maintain and update reports/data related to submissions, pending approvals, pipeline status, and any other required reports on a timely basis.
- Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time**.**

**Job Requirements**:
**Educational Qualifications**:

- **Bachelor’s degree** in Business Administration, Marketing, Finance, or a related field.

**Experience**:

- Minimum of 3-5 years of experience in a sales, marketing, or relationship management role within the financial services or vehicle financing industry.
- Experience in dealer relationship management and business development.
- Proven track record of driving business growth, particularly in vehicle financing or related financial products.
- Strong familiarity with Dealer Business Relationship (DBR-I) arrangements and vehicle financing processes.

**Skills & Competencies**:

- Strong communication and interpersonal skills, with the ability to engage effectively with car dealers, customers, and internal teams.
- Excellent negotiation skills and ability to build strong, long-term relationships with dealers and stakeholders.
- Problem-solving abilities to handle inquiries, requests, and complaints efficiently.
- Analytical skills to review reports, data, and performance metrics for continuous improvement.
- Ability to adapt to changes in business goals and requirements and implement new strategies accordingly.

**Personal Attributes**:

- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Strong sense of urgency and the ability to meet tight deadlines.
- Customer-focused mindset, with a commitment to delivering exceptional service and solutions.
- Result-oriented with the ability to achieve business objectives through effective planning and execution.
- Flexibility to travel frequently to meet with dealers and conduct site visits (if required).

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