Cafe Supervisor

_**Key Responsibilities**_

In this role, you will:
**1.** **Sales and Customers Service**

Maintains a profitable reputable café, that is:

- Handles cash transactions honestly, efficiently, and accurately.
- Assists in the supervision of the profitable café.
- Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
- Maintains an efficient, friendly service standard at all time.
- Politely answers the telephone and customer questions.
- Responds proactively to prevent and resolve customer service situations.
- Handles all drink and food items during preparation safely.
- Sells and serves baked goods and miscellaneous food items to customers.
- Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

**2.** **Store Operations**

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

- Completes daily report as assigned.
- Informs the Café Manager / Assistant Manager of any operational inconsistencies.
- Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
- Orders baked goods, coffee and supplies when needed.
- Performs opening and closing duties
- Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
- Reports potential safety hazards to Café Manager / Assistant Manager.
- Restocks shelves when necessary.
- Cleans the bar area, floor, grinders, take out trash, etc routinely.
- Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

**3.** **Employee Development**

Motivating & Developing crews, that is:

- Assists in the training of new employees.
- Delegates duties to Brew Crews as necessary.
- Leads by example.
- Motivates crews to maintain and serve consistent quality products every time.
- Perpetuates Company philosophy and culture.
- Schedules breaks as necessary.

So as to develop and motivate our employees.

**4.** **Product Knowledge**

Delivers consistent quality products, that is:

- Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
- Maintains the highest quality, consistent product standards.
- Oversees drink-making and ensuring that only consistent quality drinks and products are served.
- Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

**5.** **Store Presentation**

Maintains a comfortable, conducive outlet by:

- Follows guidelines on music.
- Keeps all tables cleared of trays and used utensil or cups.
- Keeps all floors dry & free of litter.
- Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.
- **Your Ingredients**_
- Diploma in any related field
- Fresh graduate
- Customer service skills
- Multitasking skills
- Good analytical skills
- An eye for details
- Good communication skills
- A team player with good leadership and interpersonal skills
- Articulate and able to communicate effectively across all functions and levels
- Able to adapt to organizational changes and able to work under pressure
- Responsible, reliable, independent and has a sense of urgency
- **Performance & Rewards**_

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Flexible working hours
- Medical benefits

**Our ‘FROTH’ VALUES**

We believe in the **fundamental truths** that guide us through our daily lives:

- **F*RIENDLINESS**-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- **R**ESPECT - We are inclusive and honour each other’s values, opinions and diversity.
- **O**WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- **T**EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- **H**ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Pay: Up to RM2,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person