Solution Consultant

7 days ago

Bayan Lepas, Malaysia TE Connectivity Full time

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers.

**Responsibilities**:

- Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
- Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
- Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
- Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
- Work with TE franchised distributors to provide quotations and order fulfillment.
- Promote TE portfolio of products to drive revenue.
- KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth

**Job Requirements**:

- Bachelors technical or business degree preferred or equivalent
- Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
- Strong verbal, written, and presentation skills
- Proven ability to initiate, organize, and complete multiple tasks in a timely manner
- Demonstrates ability to share creative and new ideas
- Consultative selling experience desired
- Relevant product or industry experience a plus
- Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
- A passion for serving customers.

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