Learning Tech Consultant

Job Description:

Consult and deliver outcomes for our business stakeholders on their needs associated with Learning and Performance technology platforms.

• Consult on system functionality and capabilities associated with Learning and Performance platforms and provide scalable real solutions to meet the businesses needs in a timely fashion
• Provide governance and guidance to Business Unit Administrators as part of our centralized administration team
• Review and test regular updates delivered by our SaaS platform vendors and ensure we are getting the most from our technology investments
• Partner with IT to find innovative and scalable solutions that meet our business needs and support our go forward learning and performance strategies in the systems we administer
• Support the HR team with the delivery of employee lifecycle programs via or technology platforms

Contribute to the execution of the People Development & Engagement Center of Excellence strategy

• Establish strong cross-functional relationships to continuously collect the voice of the business and voice of the learners to be incorporated into the Talent Development & Inclusion Strategy
• Build relationships with business stakeholders and HR partners to identify regional needs, co-create solutions, and integrate learning programs into the broader employee experience
• Stay informed on industry trends and identify best practices to continually improve content to make it more engaging and impactful for learners
• Identify unmet needs and contribute to the roadmap for new learning initiatives to solve for those unmet needs
• Contribute to the technology review and governance approach for our sub administrators
• Assess releases and provide insight into how best to deliver these to our existing platforms and end users
• Manage other cross-functional initiatives that help us achieve our enterprise learning strategy goals
• Identify and build learning and development experiences that support other integrated employee experience touchpoints through our platforms (e.g., career development, performance management, talent review)
• Role model and advocate for a modern learning mindset (i.e., learning through an environment that provides comprehensive, unified experiences, exposure, and education)

Job Qualifications:

• 8-10 years' experience in Human Resources or Learning function
• Bachelor's and/or Master's degree in organizational Learning Design, Instructional Design, Educational Technology, Industrial/Organizational Psychology, Information Technology, or Computer Science
• Certification in or for Cornerstone on Demand, Workday, similar platforms

Proven experience in:

• Administering and supporting unified talent technology such as an LMS, or Performance Management system / suite
• Implementing or supporting the delivery of releases of functionality from an enterprise SaaS Learning or Performance, human capital management (HCM) system vendor
• Using a consultative approach to translate business needs into engaging user-centered experiences via HCM systems or platforms
• Working with cross platform data integrations and feeds
• Experience with delivering reports and dashboards via native platform reporting and data visualization tools from an HCM system
• Supporting tier 2 or 3 tickets via a ticketing platform, ability to document and submit tickets for escalation to HCM Vendors as needed
• Displaying technical prowess, in HCM platforms including HRIS systems
• Managing projects with the ability to prioritize and meet deadlines and measure progress and success against competing priorities
• Analyzing and visualizing data to demonstrate learning program effectiveness

Demonstrates key leadership skillsets and mindsets:

• Demonstrates strong analytics, communications, and presentation skills
• Strong interpersonal skills, with the ability to facilitate, influence, resolve conflict and collaborate on innovative solutions with employees from different cultural and professional backgrounds
• Finds opportunity in challenges and approaches with a positive and forward-thinking approach
• Goal-oriented, proactive, accountable, and passionate about driving business-driven outcomes
• Uses a design-thinking and data-driven approach to decision-making
• Challenges the status quo to move beyond traditional ways of doing things
• Embraces continual, lifelong learning
• Actively seeks out industry research and benchmarking
• Ability to manage the uncertainty of change and work in an agile environment
• Can influence without authority
• A peer coach with strong connection to team