Technical Services Manager
3 days ago
**Technical Services Manager**
- **Immediate joiners only**
We are seeking a highly motivated and experienced Technical Services Manager to lead a team of engineers supporting a range of IBM technologies, including:
- IBM Infosphere
- WebSphere (MQ)
- IBM SAN Volume Controller
- Data Warehouse
- IBM Cloud Packs
- DB2
- IBM Z, I & P Series Hardware
As the Technical Services Manager, you will be responsible for ensuring the smooth operation and support of these technologies, adhering to client SLAs, and maintaining high customer satisfaction. You will play a key role in leading, mentoring, and motivating your team to deliver exceptional technical service.
**Qualifications**:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 7 years of experience in managing technical teams within an IT infrastructure and cloud environment.
- Proven experience in supporting and troubleshooting IBM technologies, including Infosphere, WebSphere, Data Warehouse, Cloud Paks, DB2, and IBM Z, I & P Series hardware
**Requirements**:
**Responsibilities**:
- Manage a team of technical engineers providing support for IBM infrastructure and cloud technologies.
- Oversee the delivery of technical services in accordance with client SLAs and best practices.
- Implement and maintain service processes to ensure efficient support operations.
- Identify and resolve technical issues with the supported technologies. (Hands-on involvement may be required)
- Provide technical guidance and mentorship to team members, fostering their technical growth.
- Develop and maintain a comprehensive knowledge base for supported technologies.
- Track and report on key performance indicators (KPIs) related to service delivery and customer satisfaction.
- Proactively identify and implement improvements to service delivery processes.
- Collaborate with clients to understand their needs and ensure their satisfaction.
- Stay up-to-date on the latest advancements in IBM technologies and industry best practices.
Pay: RM12,000.00 - RM13,000.00 per month
**Experience**:
- backup and recovery tools, preferably BRMS, Tivoli: 4 years (preferred)
- Infosphere, WebSphere: 4 years (preferred)
- Data Warehouse, Cloud Paks: 4 years (preferred)
- DB2, and IBM Z, I & P Series hardware: 4 years (preferred)
- IT infrastructure and cloud environment.: 5 years (preferred)
- Managing Technical Team: 4 years (preferred)
- troubleshooting IBM technologies: 3 years (required)
-
Technical Manager
5 days ago
Kuala Lumpur, Malaysia Plus Xnergy Services Full time**(a) Technical** - Able to guide the team through the design, testing and project stages and review the completed work effectively. - Provide direction and technical expertise in design, development, and systems integration. - Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation. -...
-
Technical Manager
1 week ago
Kuala Lumpur, Malaysia Talent Houz Consulting & Services Full time**Responsibilities**: - Complete product technical/architectural design and prototyping/software development. - Provide cost estimates and comparisons of technical designs utilising various technologies. - Provide individual and team-level time estimations for implementation of technical designs. - Conduct unit testing and integration testing for...
-
Technical Manager
2 weeks ago
Kuala Lumpur, Malaysia Kelly Services Internal Full time**The Position** - Has the responsibility in the collection, analysis and the provision of relevant scientific information in poultry and swine for the stakeholders. - Build and maintain a broad network of relationships with international and local key opinion leaders. - Provide technical services to key customers and to support and train technical...
-
General Administration Clerk
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia PK Technical Services Sdn Bhd Full timeAbout the role We are seeking a highly organised and detail-oriented General Administration Clerk to join our team at PK Technical Services Sdn Bhd in Kuala Lumpur. This is a full-time position that will play a crucial role in supporting the smooth day-to-day operations of our company.What you'll be doingProvide general administrative support across various...
-
Technical Delivery Manager
7 days ago
Kuala Lumpur, Malaysia POWER IT SERVICES Full time**Required Technical Skill Set**: Card link, COBOL, CICS, JCL, VSAM, WebLogic, JBoss EAP, JBoss Webserver, Tomcat, IBM WebSphere **Good to have Technical Skill Set**: Vision Plus, Devops tool like Endevor, File-Aid, Abend-Aid, Expediter, JSON, and HTML **Must-Have** - Bachelor Degree in Computer Science, Engineering or similar domain. - More than 10...
-
Assistant Manager, Technical Services
5 days ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Assistant Manager, Technical Services **Reports To**: Manager, Technical and Planning **Role Purpose**: - To manage MW Continuing Airworthiness Management aircraft maintenance programme, reliability and engineering activities. - To ensure that company's aircraft, engine, component and associated equipment perform to specification as...
-
IT Services Executive
2 weeks ago
Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time**Responsibilities** - Serve as the primary point of contact for all IT Service Desk inquiries, assessing whether issues require administrative handling or technical escalation. - Manage and prioritize IT Service Desk tickets and requests, ensuring proper categorization, routing to the correct technical teams, and timely follow-up. - Assist in managing and...
-
Assistant Manager, Technical Services
5 days ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: Manager, Technical and Planning **Role Purpose**: - To manage MW Continuing Airworthiness Management aircraft maintenance programme, reliability and engineering activities. - To ensure that company's aircraft, engine, component and associated equipment perform to specification as required by company and Civil Aviation Authority Malaysia...
-
Associate Technical Consultant
2 weeks ago
Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full timeAbout the Role SWIFT provides a range of business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Associate Consultant operates in a simple to medium business and technical environment in a selected market supported by SWIFT in line with company priorities. Under the close supervision of more senior...
-
Technical and Care Consultant
2 weeks ago
Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full timeAbout the Role Swift offers a dynamic range of business, technical, and infrastructure consultancy services tailored to the needs of our diverse customer base. As a Financial Services Industry Consultant, you will navigate complex business and technical environments, providing crucial support and delivering top-notch technical consulting services. In this...