Retail Manager

4 days ago

Kuala Lumpur, Malaysia The Swatch Group (Malaysia) SDN BHD Full time

**Job description**:
**About the Role**

We are seeking a dynamic and experienced Retail Manager to lead the operations of our retail store in Malaysia. This full-time position plays a vital role in ensuring seamless store performance and delivering an outstanding customer experience.

**Key Responsibilities**
- **Team Leadership**: Manage, mentor, and motivate a team of sales associates to achieve performance goals and foster a positive work environment.
- **Store Operations**: Oversee daily operations including inventory control, merchandising, and cash management to ensure efficiency and accuracy.
- **Sales Strategy**: Develop and execute effective sales strategies to meet and exceed store targets.
- **Cross-Functional Collaboration**: Work closely with corporate teams to align store activities with broader business objectives and uphold brand standards.
- **Customer Experience**: Ensure exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- **Process Improvement**: Identify opportunities to enhance operational efficiency and implement cost-saving initiatives.
- **Compliance**: Ensure adherence to all relevant laws, regulations, and internal company policies.

**Profile**:

- Minimum of 7 years in a retail management role, ideally within the consumer products industry.
- Proven ability to lead, inspire, and develop high-performing teams.
- Strong customer service orientation with excellent problem-solving skills.
- Proficient in inventory management, budgeting, and financial reporting.

**Professional requirements**:

- Possess a recognized educational qualification or certificate appropriate to the position
- Good computer literacy skills

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