Information Communication Technology

**Job no**: 569940

**Contract type**: Fixed Term Appointment

**Duty Station**: Kuala Lumpur

**Level**: NO-3

**Location**: Malaysia

**Categories**: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, **_hope_**

Together with the Malaysian government and others who are truly passionate about child rights, UNICEF works in Malaysia to ensure every child has the opportunity to grow healthy and happy; live safely; and achieve their full potential.

With the Convention on the Rights of the Child, the Sustainable Development Goals, and the 11th Malaysia plan as our guides, we endeavor to change minds, change policies, and in turn change the lives of all children in Malaysia.

**Purpose for the job**:
Based on the established policies, guidelines and service level agreements (SLAs), the purpose of the incumbent role is to manage, lead and support the ICT functional accountability and internally manage ICT function and externally enhance collaboration and capacity building; improve the delivery of results and knowledge management; build business relationships and foster innovation.

**How can you make a difference?**

The **ICT Specialist (NOC)** reports to the Deputy Representative Operations. Key functions, accountabilities and related duties or tasks are as follows:
Summary of the key functions, accountabilities and related duties or tasks include:

- Manage the ICT function and provide technical and operational support,
- Enhance collaboration, build internal and external relationships and capacity
- Improve results delivery
- Foster innovation.

**1. Manage the ICT function and provide technical and operational support**:

- Manage ICT and supervise staff to enable the implementation of corporate ICT priorities, solutions and services;
- Prepare ICT related plans, budget, set priorities and performance indicators as well as year-end assessments, reviews and reporting;
- Safeguard the physical and logical security and safety of ICT environment and infrastructure;
- Provide quality assurance of projects and activities in accordance with ICT functional accountabilities
- Monitor risks and threats to ICT environment or infrastructure and take appropriate action;
- Manage compliance and escalate exceptions (proactive) and deviations (reactive);
- Manage ICT-related communication materials internally, from NYHQ, GSSC or regional office;
- Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
- Act as UNICEF focal point for inter-agency activities;
- Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution;
- Validate the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, drones, etc.

**2. Enhance governance, collaboration, build relationships and capacity**:

- Participate in office management _- CMT, operations and programme_ meetings to exercise the functional accountabilities of the ICT function;
- Represent UNICEF ICT in inter-agency functions;
- Support counterparts and implementing partners to build capacity and nurture independence;
- Engage with programme sections, counterparts and implementing partners to form :technical and business reference groups” to identify, analyze, research and promote innovative and viable solutions;
- Assist in oversight, assessment and audit of vendors, counterparts and implementing partners
- Assist in the promotion of creativity and innovative thinking to re-engineer work processes and make the best use of technology within and outside UNICEF;
- Support Supply and programme staff to establish local LTAs for ICT-related programme contracts for services and products;
- Conduct oversight of providers and third-parties of ICT-related services and products to programme;
- Study and understand the business requirements, i.e., PPP, RBM, HACT, etcto improve the delivery of results;
- Stay abreast of ICT trends, developments and best practices through professional development -journals, training, certification, etc.

**3. Improve the delivery of results**:

- Build and strengthen relationships with counterparts, i.e., government, sister United Nations agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs);
- Promote the use of collabor