Intern, P2p Procurement Support Operations
2 weeks ago
FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._
If you believe in better, we’d love to hear from you.
About the Role
Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry
1. Support Service Desk requests/enquiries for ARIBA and CONCUR which focused on Level 1 support requests/enquiries, i.e. - system navigation - system error’s investigation - business process related to system functionalities
2. Handle and manage the ticketing system with timely update on the ticket status. This includes ticket creation for other respective teams, i.e. L2, PSO team, etc.
3. Ensure timely escalation to L2 and PSO team.
4. Ensure tickets are handled within the agreed SLA by severity levels.
5. Advise the right process to end-users for the out of scope enquiry/request. i.e. PCR process, HR & Finance related processes, PIR in Solman etc.
Job Requirements:
- Possess good analytical, communication, presentation and soft skills- Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.- Able to write clearly and concisely and work within tight deadlines- Able to work extended hours when necessary- Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive- Keen to learn, a team player and have good working attitude- MS Office (Excel, Word, PowerPoint) skills
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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