CRM & Metaquotes Manager

2 weeks ago

Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

**What will you do**:
**1. Platform Management**

**MetaQuotes (MT4/MT5)**
- Supervise installation, configuration, and maintenance of MetaTrader 4/5 servers.
- Ensuring stability, performance, and uptime of trading platforms.
- Managing updates, plugins, and customization of trading platforms.
- Monitoring and optimizing server performance and capacity.
- Setting up and managing trading accounts, groups, and permissions.

**Bridging Solutions**
- Configuring and maintaining bridge software (e.g., OneZero, PrimeXM) for liquidity aggregation.
- Ensuring seamless connectivity with liquidity providers.
- Monitoring execution performance, slippage, and latency issues.
- Troubleshooting and resolving bridging-related issues promptly.

**2. CRM System Integration**
- Collaborating with the development and support teams to integrate CRM systems with trading platforms.
- Managing user data flows between the CRM and trading platforms.
- Ensuring the CRM supports client onboarding, KYC, account creation, and reporting requirements.
- Providing ongoing maintenance and troubleshooting for CRM-related issues.

**3. Account Setup and Maintenance**
- Automating and managing the process of trading account creation and setup.
- Handling customer data security and compliance with regulations.
- Setting up and maintaining demo and live accounts.
- Managing leverage, margin settings, and trading conditions per client or group.

**4. Security and Compliance**
- Implementing security measures to protect data, servers, and platforms from breaches or attacks.
- Ensuring compliance with financial regulations and IT standards.
- Keeping documentation and audit trails for regulatory reviews.
- Monitoring and Support
- Real-time monitoring of trading infrastructure to ensure uninterrupted operations.
- Identifying and resolving IT-related incidents affecting the trading environment.
- Providing second-line support for traders experiencing technical issues.
- Working with third-party providers and vendors for issue resolution.

**5. Project Management**
- Leading IT projects for upgrades, migrations, and new feature implementations.
- Working closely with stakeholders, including marketing, customer support, and compliance teams, to align IT services with business goals.
- Documenting processes and training internal teams on new systems and features.

**6. Reporting and Analysis**
- Generating performance and incident reports for the trading platforms.
- Analyzing system performance and proposing improvements to reduce latency and downtime.
- Staying updated with new features and trends in trading technology.

**Who are we looking for**:
**Technical Expertise**:

- Proficiency with MetaQuotes products (MT4/MT5) and related APIs.
- Knowledge of bridging systems and liquidity provider integrations.
- Familiarity with CRM systems like HubSpot, Salesforce, or bespoke solutions tailored for brokers.

**Problem Solving**:

- Strong analytical skills to diagnose and resolve IT issues in a trading environment.
- Experience handling high-pressure situations during outages or critical incidents.

**Soft Skills**:

- Excellent communication skills to liaise with technical and non-technical stakeholders.
- Leadership abilities to manage IT teams and coordinate with cross-departmental projects.
- Ability to speak fluently in English. Ability to speak Mandarin will be advantage.

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