Key Account Manager

7 days ago

Petaling Jaya, Malaysia Michelin Full time

Key Account Manager (OE/Car Dealer) Responsibilities- This role focuses on developing new business and grow one’s portfolio to the optimum level, factored in all available products and services into the equation. This will be measured by sales target achievement.- Hunting activities. This would require working on lead management and steering the account development. This is measured by new sales revenue and profitability target achievement.- Farming activities focusing on growth of SOA in each account and cross-selling of other products and services that customers are not using to optimize revenue and profitability of the company. Measured with SOA growth and increased sales revenue of each account.- Enhance customer’s relationship to the maximum level. This will be measured by NPS and CES (Customer Effort Score). It is essential for the KAM to build trust and rapport with each customer.- Drive digitalization at every level. KAM makes all digital initiatives possible at customer’s end. Measured with digital adoption rate.- Nurture the development of Central Market Intelligence platform by collecting and sharing market insights to enhance organization capabilities and share knowledge to the team.- Master database management. Data in SFDC is expected to be at the highest accuracy and completion. Measured with data completion rate.- Act as educated partner on sustainability topics for clients and partners.

Required competencies:
- Business advisor- Problem solving- Negotiation- Creative thinking- Sales, marketing and financial management- Knowledge and awareness of climate and sustainability topics

Requirements:
- 3-5 years of proven sales experience- Demonstrated ability to drive sales performance and deliver results- Skilled in collaborating with internal stakeholders (e.g., Account Manager, Business Development, Marketing team)- Strong capability in value-based selling- Data-driven mindset with proficiency in tools such as Salesforce, Power BI, and related platforms- Strong listening and presentation skills- Ability to multi-task, prioritize, and manage time effectively- Mandarin speaking is a must

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