Quality Assurance
3 days ago
**Role Description**
- Conduct regular evaluations of Customer Service to measures their proficiency in handling player inquiries, resolving issues, delivering exceptional service.
- Provide constructive feedback to agents to enhance skills and performance.
- Ensure that customer service operation comply with all the relevant regulatory requirement and industry standards (compliance)
- Collaborate with CS the CS management team to identify areas of process improvement and streamlines workflows.
**Qualifications**
- Minimum SPM level qualification or higher. Fluent in English, Chinese and Malay (verbal, written and spoken).
- Minimum 2 years of experience, including at least 1 year in quality assurance within customer service, BPO, or call centre environment
- Strong compliance awareness, communication and analytical skills
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM5,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- Quality assurance: 1 year (preferred)
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