Quality Assurance Executive
1 week ago
**Role Summary**:
**Key Responsibilities**:
- Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards.
- Implement and maintain Quality Assurance processes and protocols.
- Evaluate the performance of Call Center and Customer Service representatives based on established criteria.
- Provide constructive feedback to enhance performance.
- Utilize basic Excel analysis skills to review and analyze performance data.
- Prepare reports on Quality Assurance findings and performance metrics.
- Communicate effectively with different stakeholders, including Call Center representatives and management.
- Provide training and support to improve performance.
- Identify areas for improvement in Call Center and Customer Service processes.
- Collaborate with relevant teams to implement process enhancements.
- Maintain accurate records of Quality Assurance evaluations and performance data.
- Ensure compliance with documentation standards.
**Requirements**:
- Proven experience dealing with Call Center and Customer Service Performance Evaluation.
- Previous experience in Quality Assurance is highly preferred.
- Proficiency in basic Excel analysis for data review and reporting.
- Ability to communicate effectively with stakeholders.
- Proficiency in **Mandarin or Thai languages **is highly preferred.
- Detail-oriented approach to ensure accuracy in evaluations and documentation.
**Benefits**:
- Competitive basic salary + 13 Months Salary
- Housing Loan/Rental & Transportation Subsidies (RM500 + RM250)
- Attractive half-year performance bonus
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development in the rapidly evolving industry.
**How to Apply**:
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary?
- How long is your notice period?
**Language**:
- Mandarin (required)
-
Quality Assurance Executive
2 weeks ago
Kuala Lumpur, Malaysia TENBEX ENGINEERING SDN BHD Full time**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...
-
Quality Assurance
8 hours ago
Kuala Lumpur, Malaysia EUROFRESH SDN BHD Full timeQA (Quality Assurance) job involves ensuring a product or service meets predefined quality standards by designing, implementing, and executing tests, identifying defects, and collaborating with development teams. Key responsibilities include creating test plans and cases, performing functional, performance, and compatibility testing, tracking bugs,...
-
Specialist - Quality Assurance
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BTI Executive Search Pte Ltd Full time 80,000 - 120,000 per yearJoin one of Malaysia's leading digital finance and technology companies, known for driving innovation in cashless payments and everyday digital services. The team is expanding its R&D capabilities and is seeking a Test Automation Specialist to strengthen quality assurance across its products and platforms.In this role, you will design and implement...
-
Quality Assurance Specialist
2 days ago
Kuala Lumpur, Malaysia G2G Full time**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...
-
Quality Assurance Executive
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia UNIMED SDN BHD Full time 30,000 - 60,000 per yearResponsibilities & DescriptionQuality Assurance Assist the Assistant Manager - Warehouse in executing specific tasks to support daily operations and ensure compliance with SOP's. Produce and follow-up the QMS documentation (standardoperating procedures guidelines as per the requirement (GDP & GDPMD, GVP). Ensure all CAPA findings are followed-up and...
-
Internship for Quality Assurance
2 weeks ago
Kuala Lumpur, Malaysia Xsolla Full timeWe are excited to offer an opportunity for a proactive and detail-oriented QA Intern to join our team and play a vital role in ensuring the quality and functionality of our software products. As a QA Intern, you will be an integral part of the quality assurance process, assisting in the creation and execution of comprehensive test plans, meticulously...
-
Internship for Quality Assurance
8 hours ago
Kuala Lumpur, Malaysia Insite MY Systems Sdn Bhd Full timeDirect report to Quality Assurance. - Assist QA in requirement gathering, analysis, screen design of banking solution. - Assist QA to improve quality, functionality, reliability and usability of software products. - Design, develop and execute comprehensive test plan. - Perform thorough test case execution and analysis report. - Analyse test results to...
-
Quality Assurance Specialist
8 hours ago
Kuala Lumpur, Malaysia Pos Malaysia Berhad Full time**Quality Assurance Specialist (QA)** At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team - someone who is up for the transformation challenge and...
-
Executive, Quality Assurance
1 week ago
Kuala Lumpur, Malaysia Taiwanmania.com International Travel Service Co., Ltd. Full timeWe are seeking a full-time Executive, Quality Assurance who thoroughly understands the local Tourism Industry. QA will play a key role in sustaining our quality of products and improving supplier’s service level quality. Ultimately, the QA is the customers champion, and their goal is to ensure the creation of the best products and superior service quality...
-
Training and Quality Assurance Executive
2 weeks ago
Kuala Lumpur, Malaysia Huo Long Malatang Sdn Bhd Full time**Training & Quality Assurance Executive** **Location**: Klang Valley (Based at HQ Office - Puchong) **Employment Type**: Full-Time **Department**: Operations / Quality Assurance **Reports To**: Operations Manager & HQ OS **Salary Range** **RM3,000 - RM4,500 per month** (Depending on experience, plus performance bonus and staff benefits) **About the...