Training and Quality Assurance Executive

2 days ago

Kuala Lumpur, Malaysia Huo Long Malatang Sdn Bhd Full time

**Training & Quality Assurance Executive**

**Location**: Klang Valley (Based at HQ Office - Puchong)
**Employment Type**: Full-Time
**Department**: Operations / Quality Assurance
**Reports To**: Operations Manager & HQ OS

**Salary Range**
**RM3,000 - RM4,500 per month**
(Depending on experience, plus performance bonus and staff benefits)

**About the Role**

We’re seeking a **Training & Quality Assurance Executive** to ensure consistent food quality, service standards, and brand experience across all our outlets in the Klang Valley.
You will play a key role in developing training systems, conducting quality audits, and maintaining operational excellence that reflects our **Q.U.A.L.I.T.Y** core values — _Quality, United We Stand, Accountability, Leadership, Integrity, Transparency, Yes-Approach._

**Key Responsibilities**
- Develop, implement, and manage comprehensive training programs (onboarding, service standards, food handling, halal compliance, etc.).
- Conduct outlet visits to monitor quality, hygiene, and service consistency across all Klang Valley outlets.
- Audit and evaluate outlets on SOP compliance, food safety, and operational efficiency; report findings to HQ.
- Work closely with outlet leaders and the Operations team to identify performance gaps and improvement areas.
- Collaborate with the product development to ensure new menu rollouts meet brand standards.
- Prepare detailed QA and training reports, tracking KPIs such as audit scores, training completion, and customer satisfaction.
- Lead pre-opening training and quality setup for new outlets.
- Update and maintain training manuals, SOPs, and QA documentation.
- Coach outlet teams to uphold excellence and accountability in day-to-day operations.

**Requirements**:

- Diploma / Degree in Hospitality, F&B Management, Quality Management, or related field.
- Minimum 2 years experience in F&B training, quality control, or operations.
- Strong understanding of food hygiene, safety standards, and halal practices.
- Excellent communication, leadership, and presentation skills.
- Analytical and detail-oriented, with a passion for continuous improvement.
- Able to travel between outlets within Klang Valley.
- Bilingual (English & Bahasa Malaysia); Mandarin is an advantage.

**Why Join Us**
- Be part of an ambitious, fast-growing F&B group with multiple brands.
- Opportunity to build a company-wide training and QA system from scratch.
- Performance bonuses and growth opportunities as the company expands.
- Positive and transparent working culture that values quality and teamwork.
- Staff meals and employee discounts provided.

**How to Apply**

If you are passionate about training, love working with people, and care deeply about food and service quality — we’d love to meet you.
Submit your resume and tell us about a training or QA project you’re most proud of.

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion

Work Location: In person

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