Customer Service

We are looking for a proactive and detail-oriented **Customer Service** to support and enhance our online sales operations.

You will be responsible for managing customer inquiries, resolving issues promptly, and ensuring a smooth and positive shopping experience across online platforms. Your role is a key in maintaining high customer satisfaction while assisting in the day-to-day operations to support overall sales performance.

**What's your role?**

**Customer Support**
- Respond to customer inquiries via chat or calls
- Handle order-related questions, returns, and complaints professionally

**Platform Management Support**
- Monitor and respond to messages on online platforms and website
- Ensure customer ratings and feedback are tracked and addressed

**Problem Solving & Escalation**
- Identify recurring issues and propose improvements to reduce complaints

**Order & System Tracking**
- Monitor order statuses and ensure timely fulfilment
- Update customer service logs and CRM systems accurately

**Customer Satisfaction**
- Follow up with customers post-purchase to ensure satisfaction
- Work on maintaining high store ratings and positive reviews

**Who We’re Looking For**:

- Possess at least a Diploma, Bachelor’s Degree, or equivalent in any field.
- Minimum 2 years of experience in a customer service or customer experience (Experience in e-commerce platforms is an added advantage)
- Strong communication and interpersonal skills, with the ability to engage with customers in a friendly, professional, and empathetic manner
- Excellent problem-solving and decision-making skills, with the ability to handle customer inquiries and concerns effectively
- Maintains accuracy in handling customer records, responses and internal reports, with excellent time management and multitasking capabilities to meet service deadlines
- **Join Golden Jaguar Jewellery - Malaysia's No.1 Gold-Plated Jewellery Brand on TikTok, LazMall, Shopee & Major TV Platforms**_

**Award-Winning Brand Recognized Across Asia**:

- Malaysia Book of Records 2025
- Sidec TikTok Shop Top Livestream Seller Award 2025
- Asia Pacific International Honesty Book of Records 2025
- Asia Pacific Top Golden Brand Products 2024-2026
- Wholesale Brand Excellence Award 2018
- 12.12 Year-End Sale: Top Fashion Accessories Shop Q4 2024
- Bazaar Ramadan Raya TikTok Top Seller 2025
- ISO 9001 Certified Quality Management System
- Widely featured in media: Nanyang Siang Pau, Sin Chew Daily, etc.

**About Us**:
✔ Golden Jaguar Jewellery is Malaysia’s leading 24k gold-plated jewellery brand with over 3.5 million pieces sold. We specialize in online marketing and cater primarily to the Malay community. With 15 years of experience and a dynamic team of over 15 members, we’re growing fast - and we’re inviting you to grow with us.

**What’s it like working at GJ Jewellery?**

We’re not your average workplace. Here, you’ll:

- Work closely with e-commerce platform leaders
- Collaborate on breakthrough sales strategies
- Access third-party tools to analyze market trends
- Gain knowledge and build networks faster than traditional sales roles

**Our Culture**:

- Friendly team that values open communication
- Energetic, young, and collaborative work style
- Constant learning, new challenges every day - no boring routines

**Workplace Perks & Location**:

- Strategic location in Bandar Botanik - 6500 sqf, 4-storey modern office
- Connected to Kesas Highway, near Batu Nilam LRT station (coming soon)
- Surrounded by top Klang eateries, wholesale hubs like GM Klang - shop smart & save more
- Performance-oriented flexible hours
- Google-style cozy office space

**Employee Benefits**:

- Performance-based bonuses
- Transport allowance
- Device replacement rewards (phones/laptops)
- Transparent career roadmap
- VIP learning/study tours
- We’ll even help you buy your first property

**We’re looking for someone who**:

- Loves learning, sharing, and growing with a team
- Seeks career advancement, not just a job
- Is positive, open to training, and always improving
- Has at least 1 year of relevant work experience

**You’re the right fit if you have**:

- **Willingness** - a strong desire to grow
- **Attitude** - team spirit and communication skills
- **Ability** - real experience to contribute from day one
- If you’ve read this far, you already see how we’re different._
- Because sometimes, the right choice matters more than hard work._

加入 Golden Jaguar Jewellery
- **马来西亚 TikTok / LazMall / Shopee / TV3 / TV9 / Astro 电视购物平台 Top.1 镀金首饰品牌！**_

**我们的荣耀**
- 马来西亚纪录大全奖 2025
- Sidec TikTok Shop 顶级直播卖家奖 2025
- 亚太国际诚信记录奖 2025
- 亚太金牌产品大奖 2024-2026
- 批发品牌卓越奖 2018
- 12.12 年终促销 TikTok 时尚配饰类 Q4 销量冠军（2024）
- 2025 年斋戒月 TikTok 时尚配饰 Top 卖家
- ISO 9001 国际品质管理体系认证
- 多次被《南洋商报》《星洲日报》等主流媒体专题报道

**关于我们**

✔ Golden Jaguar Jewellery 是一个拥有超过 15 年历史的 24K 镀金首饰品牌，专注线上行销，主要服务马来客户族群，目前累计销售超 350 万件首饰。我们拥有一支超过 15 人的专业电商团队，持续扩张中，欢迎志同道合的你加入！

**工作体验**

加入我们，你将：
- 与各大电商平台负责人直接合作，掌握一手资讯
- 使用先进工具分析市场数据，洞察销售趋势
- 快速累积人脉