Front Office Manager

2 days ago

George Town, Malaysia Lifework Full time

To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_
- **Main Duties & Responsibilities**:_
- Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year.
- Personally welcomes VIPs upon arrival.
- Ensures arrivals and arrangements upon departure are properly executed.
- Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
- Ensures a strict room key control system is implemented at the Front Desk.
- Ensures the correct implementation of all cash-handling procedures.
- Ensures rooms are allocated in accordance with guest requirements and business needs.
- Coordinates the preparation of VIP amenities.
- Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements.
- Works together with the Revenue Manager and E-Distribution Manager to control room inventory.
- Ensures all check-in/out procedures are implemented in accordance with established standards.
- Ensures the policies & procedures on rebates, foreign currency exchange, credit card, paid out, refund and no shows are adhered to.
- Calls long staying guests to offer assistance and check satisfaction.
- Ensures implementation of SOP and all policies & procedures related to the department.
- Maintains logbook.
- Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
- Assists in the operation as necessary.
- Communicates to the team and follows up effectively on Medallia feedback.
- **Requirements**:_
- Minimum 5 years of relevant experience
- Takes pride in being a hotelier.
- Fully understands room operations and front desk operations.
- Fluent in English & Mandarin
- Has strong interpersonal skills
- Can lead a team

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Meal provided

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- On call
- Rotational shift
- Weekend jobs

Application Question(s):

- Kindly share your current salary, expected salary and notice period

**Language**:

- Mandarin (preferred)

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