Clinic Operations Manager
21 hours ago
Klinik Bukit Serdang is a healthcare clinic located in Seri Kembangan, Selangor. Managed by
Pinnacle of Success Sdn Bhd (SSM 20240100827), the clinic provides a range of medical
services, including general healthcare, occupational health services, and women's health
services. And now We are looking for a dedicated and skilled Operations Leader (Clinic) to
join our healthcare team.
**Key Responsibilities**:
- Lead, motivate, and supervise the front desk and operations team to ensure smooth
daily clinic operations.
- Conduct team briefings, manage duty rosters, and monitor staff performance for
continuous improvement.
- Ensure all team members comply with clinic SOPs and uphold high professional and
service standards.
- Oversee appointment scheduling, patient flow, cleanliness, stock usage, and
registration processes.
- Attend walk-in and scheduled clients, assist with registration, inquiries, payments, and
follow-ups.
- Handle client concerns promptly and escalate issues to management when necessary.
- Coordinate with all departments to ensure seamless service delivery and support
inter-departmental communication.
- Maintain accurate documentation, prepare daily operational reports, and support
inventory and administrative tasks.
- Act as the key liaison between team and management, suggest operational
improvements, and uphold clinic image and client satisfaction.
**Requirements**:
- Diploma/Bachelor’s Degree in Business Administration, Healthcare Management, or
related field.
- Minimum 2 years in operations or clinic-related roles; team-leading experience is
preferred.
- Strong leadership and communication skills
- Excellent organizational and multitasking abilities
- Customer service oriented
- Proficient in Microsoft Office and clinic management systems
- Proficiency in using clinic management software and Microsoft Office.
- Compassionate and patient-focused attitude.
- Willingness to work flexible hours, including weekends and public holidays if
required.
**Benefits**:
- Yearly medical checkup
- Food provided
- Yearly bonus
- Team building retreat
- Healthcare Benefits
- KWSP/PERKESO/EIS
- Professional Development
- Career Growth Opportunities
- Team Activities
- Training provided
- Supportive team environment and dynamic work culture.
012-6913913 for more info
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
**Experience**:
- Managing Clinic Operations: 2 years (preferred)
Work Location: In person
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