IT Support

6 days ago

Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

**Job Summary**:
**Key Responsibilities**:
1.⁠ ⁠System Monitoring and Maintenance:

- Monitor backend systems and servers to ensure optimal performance and availability.
- Perform routine maintenance tasks, including software updates, patches, and system backups.

2.⁠ ⁠Script Management:

- Rerun and troubleshoot scripts to resolve backend issues or perform routine tasks.
- Create and modify scripts as needed for automation and system management.

3.⁠ ⁠Remote Support:

- Use RDP and other remote tools to access and manage backend systems.
- Provide remote support for users and systems, resolving technical issues related to backend processes.

4.⁠ ⁠Incident Management:

- Respond to and resolve backend system incidents, minimizing downtime and impact on operations.
- Document incidents and solutions, contributing to the knowledge base.
- Database and Server Administration:

- Assist in the management and administration of databases and servers.
- Ensure data integrity and system security by following best practices.

5.⁠ ⁠Collaboration and Communication:

- Work closely with other IT teams, developers, and stakeholders to ensure backend systems meet business needs.
- Communicate effectively with users and team members to provide timely updates and solutions.

6.⁠ ⁠Documentation:

- Maintain up-to-date documentation for backend systems, scripts, and processes.
- Create user guides and technical documentation as needed.

**Qualifications**:
1.⁠ ⁠Educational Background:

- Degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate (MCSA), ITIL) are a plus.

2.⁠ ⁠Technical Skills:

- Experience with backend systems management, including databases, servers, and network infrastructure.
- Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
- Familiarity with Remote Desktop Protocol (RDP) for remote system management.
- Strong knowledge of operating systems, particularly Linux and Windows Server.
- Basic understanding of database administration and network management.

3.⁠ ⁠Experience:

- Previous experience in a backend IT support or system administration role.
- Proven ability to manage and troubleshoot backend processes and server environments.

4.⁠ ⁠Soft Skills:

- Strong problem-solving and analytical skills.
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Ability to work under pressure and manage multiple tasks.

5.⁠ ⁠Additional Requirements:

- Willingness to work flexible hours, including evenings and weekends.
- Ability to work independently and as part of a team.

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Python: 1 year (preferred)
- Apple Remote Desktop: 1 year (preferred)
- Windows Remote Desktop: 1 year (preferred)

  • Desktop Support

    1 week ago

    Kuala Lumpur, Malaysia Total IT Global Full time

    **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.Experience in MAC.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware...

  • IT Support Executive

    6 days ago

    Kuala Lumpur, Malaysia OPUS IT Services Sdn Bhd Full time

    Job Descriptions: - Perform desktop related cases and service requests - Provide IT Support for the end-users - Perform 1st level troubleshooting - Trouble shooting PCs software, hardware, laptops, printers, Local Area Network ,Applications support and Servers health check - Repair and service of PCs hardware and laptops. - Macintosh OS, MacBook support. -...

  • Desktop Support Engineer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Total IT Global Full time

    The Role: You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue relating to usage of standard applications and IT services.Providing monthly help desk reports.Ideal...

  • Application Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia IT Infinity Pte Ltd Full time

    As an Application Support Executive, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward...

  • Network & Security Engineer (Level 2/3 Support) - Malaysian - Remote/Hybrid

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Full time

    Key responsibilities:Take ownership of supporting tickets and incident management, troubleshooting issues end-to-end and keeping customers updated.Be the go-to escalation point for junior engineers by guiding, mentoring and solving any complex issues.Support Fortinet firewall products and related technologies, including configuration, monitoring, and...

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia IT Infinity Pte Ltd Full time

    **IT INFINITY PTE LTD** Sales Support Specialist [IT Services/Solutions/Immediate] **Monthly Salary Range, Basic + Comm (RM) $3,500 - $4,500** - Provide troubleshooting assistance for customer orders, account statuses and relevant problems - Provide setup and implementations for projects - Work closely with the Support Team by assisting with projects -...

  • Cisco Tac Networking Support

    1 week ago

    Kuala Lumpur, Malaysia Power IT Services Full time

    **Mandatory Skills**: - Hands on experience on Datacenter Networking (Nexus 3000, 9300), UCS-B System/Other issues and Storage Networking. - Hands on experience on SV (Server Virtualization), DCRS, DC Software, ACI and Storage. - Knowledge on SWITCHING Technologies like STP, RSTP, VTP, VSS, vPC, vDC, MSTP, LACP,VLAN Knowledge of Cisco switching Platforms...

  • L1 Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key Responsibilities**: - **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary. - **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately. - **System Monitoring**:...

  • Customer Journey Experience Support

    6 days ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Duties: - Collaborate with design team to co-create the envisioned experiences - Develop customer journeys including identifying target audiences, touchpoints, engagements tactics across the customer lifecycle to drive business outcomes - Propose experience/WOB concept that differentiate client organization from competition - Identify stakeholder’s goal,...

  • Operation Support Executive

    6 days ago

    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    **Operations Support (Executive)** In this role, you will perform premium reconciliation for premium collection from all channels. As part of this dynamic role, you will report to team manager and work closely with internal stakeholders to complete the reconciliation in compliance to the company guidelines, risk and service standards. **Job...