Umrah & Travel Sales Executive

2 weeks ago

Kuala Lumpur, Malaysia AirAsia Full time

**About Us**

IKHLAS, a brand new line of business under airasia aims to support Muslim communities around the world by providing unparalleled access to faith-based practices. This includes religious obligations such as Umrah, Qurban and Shariah-compliant lifestyle choices.

5 Pillars: Ascribing to the main five pillars of Islam, these pillars below represent and guide our mission here in IKHLAS: Affordability, Accessibility, Community, Education and Support.

***Responsibilities:

- Handle incoming and outgoing inquiries and communicate with customer with polite and confident
- Handle the customer feedback, complaint and request with systematically documented.
- Maintaining a high standard of customer services by handling all inquiries/ feedbacks in a timely manner.
- Day-to-day operational execution and fulfilment on e-commerce platforms.
- Handling returns and refund to your respective e-commerce platforms.
- Prepare daily, weekly, monthly report for management review.
- Assist the manager to monitor and work closely with suppliers to ensure a seamless reservation and booking process
- Carry out all tasks, big or small, with diligence and positivity
- Flexibly adhere to defined procedures and service standards as required by the business
- Assist managing the service level and commercial performance for Umrah product categories across regions
- Tracking the list of customer that abundant from platform cart
- Carry out the daily target closing leads that coming from online and offline perspective

Skills Required:

- Experience in Umrah Operations
- Eager to work in small team and fast-paced environment
- A good listener with strong communication skills
- Excellent ability of cross-functional communication.
- Logical and structured thinking, able to see the nature of biz needs.
- Strong analytical skills. Google Sheets, Docs, and Slides proficiency highly preferred
- Experience in Umrah products such as Tours & Activities, Flights, Hotels, Mutawwifs, Visa handling and more..
- Fluent in spoken and written Arabic and English. Fluency in other languages is a plus
- A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
- Globally-minded and comfortable working with people from different cultural background and in different time zones

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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