Manager, Risk

Req ID: 5421- Job Description:

- **Summary**
- Assist to manage the overall day-to-day operational governance and compliance related matters for all services in electronic banking channels as well as the business processes in all sections within eChannels Division
- Assist to oversee processes and delivery of governance support in accordance with the regulatory bodies’ requirements and internal policies
- Responsible to ensure required data for LEA submission is to be completed promptly
- Responsible to ensure timely submission of all reports and compliance documents to the respective stakeholders

**Duties and Responsibilities**
- **Governance Support**
- To assist in overseeing the overall day-to-day operational related matters with respect to governance and compliance for all channels under eChannels purview is in compliant with the rules and regulation set forth by the regulatory bodies, ISGD, ORMD and Compliance Division
- To assist in ensuring assurance business and operations processes within all units in eChannels Division is in line with the regulator requirements on operating policies and procedures
- To assist in ensuring gap analysis on regulators’ policy document is addressed
- Responsible to ensure required data for law enforcement agencies (LEA) is to be provided to Financial Crime Compliance and Branch Operations & Supervision within the agreed timeline
- To assist in ensuring timely submission of all Compliance and Risk documents (such as RRAF, Outsourcing documents’ requirements, SKRI, RCSA, BIA, etc) to relevant stakeholders without compromising the stipulated timeline given
- Responsible to provide feedbacks to improve processes where applicable in order to ensure adherence to the rules and regulations
- To assist in ensuring the team to be able to work closely with cross-functional internal units and other teams such as SRU, and external parties such as merchants and vendors to improve relevant processes associated with governance and compliance
- To ensure compliance of all the service level agreements
- **Operational Management and Support**
- To act as Risk Controller for Risk & Governance Team
- To assist in ensuring the team participates / involves in any new services / products / channels and to provide relevant information / support with regards to governance matters as and when required
- To coordinate with internal units and provide support by liaising with Compliance, Shariah and Legal where applicable for legal documents such as agreements and terms & conditions
- To assist in preparing gap analysis conducted on business requirements and operations to ensure they are addressed amicably
- To ensure compliance of all the service level agreement
- **Report Management**
- To prepare periodic and/or regulatory or management reports as assigned
- To ensure the accuracy of the reports and submission on timely manner
- To ensure compliance of all service level agreement
- **Others**
- To cooperate and provide support towards positive and high teamwork spirit
- To assist and deliver any other duties / assignments as and when directed / assigned by the superior from time to time / as per business and compliance requirements

**4. Risk & Compliance**
- Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements
- Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external auditors and regulatory bodies
- Acknowledge and conform that any non-compliance to the regulatory and internal policies and guidelines, standard operating procedures will invoke penalty

Degree in any related discipline or equivalent experience, preferably with Actuarial Science degree

Minimum 5 years’ experience in supervising people and at least 3 years’ working experience in banking operations
- Strong inclination towards operational efficiency and customer service culture.
- Excellent communication, interpersonal with good business acumen
- Be an assertive and innovative team player, highly independent, committed, self-motivated, resourceful and result-oriented.
- Experience of working in fast-moving business environment
- Ability to network across a variety of functions at various levels and countries.
- Ability to multi-task, highly numerical with great attention to detail.