Payment Team Leader

2 weeks ago


Kuala Lumpur, Malaysia EBC Financial Group Full time

**Responsibilities**:

- Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.
- Define and execute payment risk strategy, policies, and controls across all entities.
- Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
- Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.
- Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.
- Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
- Partner with Compliance and Legal to ensure adherence to local and international regulations.
- Perform any ad hoc duties assigned by superior.

**Ǫualifications**:

- At least 5 years' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/ financial services/ blockchain industry.
- Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.
- **Fluent in Mandarin & English**to effectively communicate with our diverse client base and stakeholders (written & spoken).
- Experience in using CRM or Salesforces will be added advantage.

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person


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