Payment Team Leader

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix House Full time

Job summary:

We are looking for a dedicated Payment Team Leader to join us. The main responsibilities are supervising the payments team, ensuring accurate and timely invoice processing and payment runs, managing compliance with company policies and financial regulations, and resolving operational issues. These also include coordinating with internal stakeholders, contributing to process improvements, generating performance reports, and developing team members' skills through coaching and delegation.

Responsibilities:

  • Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.
  • Define and execute payment risk strategy, policies, and controls across all entities.
  • Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
  • Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.
  • Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.
  • Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
  • Partner with Compliance and Legal to ensure adherence to local and international regulations.
  • Perform any ad hoc duties assigned by superior.

Ǫualifications:

  • At least 2-3 years' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/ financial services/ blockchain industry.
  • Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.
  • Fluent in Mandarin & English (written & spoken).
  • Experience in using CRM or Salesforces will be added advantage.

Job Types: Full-time, Permanent

Pay: RM8, RM10,000.00 per month

Work Location: In person

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