Team Leader

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world?

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an immediate opening for a Claims Operations Team Leader to join its Claims Operations team in Kuala Lumpur. BHSI provides commercial property, casualty, healthcare professional liability, executive and professional lines insurance to customers around the world. We are a dynamic, growing organization with evolving claims operations team that will redefine excellence in the claims sector. We are seeking operations-focused professional who combines analytical strength, accuracy, and team synergy to drive our success. Experience in Commercial Property & Casualty Insurance, and in Operations, is required.

The Operations Team supports a variety of claims related functions. This ranges from first notice of loss intake, claims payments and data reporting/analysis, to liaison with various stakeholders across the globe with a view to harmonizing procedures and practices globally and furthering automation goals. The function of the Operations Team is also expected to broaden further as BHSI expands.

The role will require the successful candidate to lead the Claims Operations Team, ensuring that performance standards are maintained, and continuing personal development of the team members.

This is a visible and interactive role supporting claims handlers across the Asia Middle East and Australia New Zealand region, business partners and external customers. It requires a strong level of attention to detail, commitment to customer service and quality, the ability to communicate technical concepts, and to prioritize and handle multiple activities simultaneously.

Our culture empowers you to share ideas and drive improvements in processes and efficiency. As a growing organization, we offer opportunities to develop your skills and shape your career path.

Duties & Responsibilities:

1. Monitor the incoming daily tasks and ensure the team manage the task with the highest level of service standard.
2. Ensuring incoming work items are processed according to established turn-around times with high quality and accurate data entry.
3. Evaluate, review, and analyze policies against new claim loss reports to determine the claim type, appropriate policy coverage provisions, correct coding and claims handler assignments, as well as responses to brokers and insureds.
4. Perform any combination of calculating, posting, and verifying financial transactions including payments and recoveries. Experience with multiple currencies and/or concepts is beneficial given the regional scope of the role.
5. Collaborate with various stakeholders across multiple line of business across both the Asia Middle East and Australia New Zealand regions so as to maintain service excellence.
6. Production and running of reports using software such as Excel, Power BI, and Duck Creek. Providing analysis based on these reports may also be required.
7. Contribute to process efficiency. This includes providing input on lessons learned from existing internal procedures and interactions with the claims team.
8. Manage innovative technology deployment, system enhancement. Ensuring it is in accordance with the claim's team requirement.
9. Learn and utilize technology for work processing in a changing and evolving environment.
10. Maintaining and updating process and operations related documentation and training materials.

Qualifications, Skills, and Experience:

1. 3 to 5 years of claims operation experience working in a managerial or supervisory capacity.
2. Excellent organizational and time management skills; ability to prioritize and manage multiple activities in tandem.
3. Demonstrated experience in team management, including performance management and teammate development
4. An understanding of key concepts and quality requirements for completing approved payments and collectibles, as well as the reconciliation of transactions.
5. Strong leadership skills and be able to manage a diverse and dynamic team.
6. Strong analytical skills, attention to detail, with the ability to work unsupervised.
7. Quick learner, flexible and adaptable to a changing environment with the ability to work in team environment.
8. Strong verbal and written communication skills and the ability to interact professionally with a diverse group of individuals across various locations in Asia, India, and the Middle East.
9. A working knowledge and understanding of commercial policy coverages, including familiarity with primary, excess, and underlying coverages and the impact on claims handling.
10. Experience in commercial insurance preferred; can be combination of claims, underwriting, or education.
11. Demonstrated integrity, passion for excellence, collaboration across functions.
12. Proficient working knowledge of Microsoft Office products, particularly MS Word, Excel, and Outlook.
13. Minimum education level in Diploma or Bachelor's Degree from accredited university.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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