Payment Executive
2 weeks ago
Job Description
- Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
- Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
- Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
- Document payment processes, prepare FAQs, and contribute to continuous process improvements.
- Participate in UAT and assist in the rollout of new payment features.
- Support additional tasks and responsibilities as assigned on an ad-hoc basis.
Requirements
- Fresh graduates are welcomed to apply.
- Proactive, collaborative team player with a positive attitude and willingness to learn.
- Bachelor's degree in Accounting, Finance or other relevant fields.
- Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
- Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
- High attention to detail with strong logical and critical thinking skills for problem-solving.
- Added experience in the e-commerce, payments, or digital wallet industry is preferred.
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