English Education Industry Customer Service Needed
3 days ago
Roles & Responsibilities:
- Achieve and maintain all key quality and productivity metrics in the performance scorecard
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
- Based upon volumetric demands there will be a requirement to support transactions during weekends
- Provide coaching and assistance as required to managers in testing locations under you remit
- Identify and report issues causing complaints to improve processes and procedures
**Job Type**: Contract
Contract length: 6 months
Pay: RM3,300.00 per month
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
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