Service Captain

1 week ago

Johor Bahru, Malaysia NIMMIES PASTRY CAFE SDN BHD Full time

**DUTIES & RESPONSIBILITIES (POSITION CAPTAIN)**:

- **Team Management**:

- Leadership and Supervision
- Supervise, train, and support service crew members.
- Assign tasks and shifts, ensuring optimal staffing levels.
- Conduct briefings to communicate important updates, promotions, and daily goals.
- **Quality Control**:

- Ensure that all service crew members follow company policies and procedures.
- Monitor the quality of service to ensure customer satisfaction.
- Address and resolve customer complaints and feedback efficiently.

OPERATIONS MANAGEMENT
- **Daily Operations**:

- Oversee the setup and closing procedures of the service area.
- Ensure cleanliness and organization of the service area.
- Coordinate with the kitchen and other departments to ensure smooth operations.
- **Inventory and Supplies**:

- Monitor and manage inventory levels of supplies and products.
- Place orders for new supplies as needed and ensure timely delivery.
- Conduct regular stock checks and maintain inventory records.

CUSTOMER SERVICE
- **Customer Interaction**:

- Greet and interact with customers in a friendly and professional manner.
- Assist customers with their needs, providing information about the menu or services.
- Ensure a positive dining or service experience for all customers.

ADMINISTRATIVE DUTIES
- **Record Keeping**:

- Maintain records of sales, customer feedback, and operational issues.
- Prepare reports on daily operations, staff performance, and other relevant metrics.
- **Compliance**:

- Ensure compliance with health and safety regulations.
- Implement and uphold company policies and procedures.

TRAINING & DEVELOPMENT
- **Staff Training**:

- Conduct training sessions for new hires and ongoing training for existing staff.
- Develop and update training materials as needed.
- Mentor staff to improve performance and develop their skills.

PROBLEM SOLVING & DECISION MAKING
- **Issue Resolution**:

- Handle operational challenges, such as staffing shortages or equipment malfunctions.
- Make quick and effective decisions to resolve problems that arise during service hours.

REPORTING & COMMUNICATION
- **Communication**:

- Communicate effectively with upper management and other departments.
- Relay important information and updates to the service crew.

ADDITIONAL RESPONSIBILITIES
- **Event Coordination**:

- Assist in planning and coordinating events or promotions within the establishment.
- Ensure events run smoothly and guests have a positive experience.
- **Marketing and Sales**:

- Support marketing initiatives and promotions to boost sales.
- Engage with customers to encourage repeat business and loyalty.

Location: Taman Melodies, Johor Bahru

**Benefits**:

- Uniform
- Duty meal, meal provided
- EPF
- SOCSO & EIS contribution
- Free parking, Maternity leave, Meal provided, Opportunities for promotion
- Attendance bonus, Overtime pay

Ability to commute/relocate: Johor Bahru / Reliably commute or planning to relocate before starting work (preferred).

Experience: Service Crew (preferred)

Contact: HR (+60 11-1533 7905) / Branch Manager (+60 10-447 6569)

**Job Types**: Full-time, Part-time, Permanent, Internship

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Rotational shift

Supplemental pay types:

- Attendance bonus

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