Logistic Customer Service Officer

6 days ago

Klang, Malaysia Metroport Group Berhad Full time

Job purpose

To achieve and provide quality service and total logistics solution to our valued clients.

Primary responsibilities

1. Promote excellent customer service and ensure satisfaction is delivered consistently.

2. Complete bookings with carriers and submission of shipping instructions with great accuracy

3. Build a strong relationship with customer in terms of high confidence level

4. Communicate and follow-up with customer on the status of their shipments or deliveries.

5. Understand individual customer’s processes and Key Performance Indicators (KPIs).

6. Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.

7. Comply with company’s standard operating procedure (SOP) and quality policy.

8. Communicate with superior to improve department processes.

9. Perform any other tasks as and when assigned by the superior.

Duties / Scope of works

1. Communication

I. Understand customer’s delivery requirements.

II. Communicate with customer on their daily booking

III. Communicate and handle customer complaints appropriately.

IV. Communicate with vary department to achieve customer requirements.

2.Processing

I. Perform order processing through various carriers’ systems

II. Perform shipping instruction submissions before cut off timings

III. Perform payment / courier service on behalf of customer.

IV. Perform shipping documentation and coordination with shipping line or agent.

3.Coordination

I. Perform transportation coordination with overseas offices

II. Perform constant close coordination with customers’ various depts.

III. Close monitoring of client’s shipments on daily basis.

4.Reports

I. Provide customer’s report (Daily or Monthly).

II. Generate company’s required reports (Daily or Monthly).

III. Perform Monthly accrual submission (Internal & External).
- System & documentation

I. Segregate all documents into company’s copy and customer’s copy.

II. Perform all document scan through scan portal to company system
- Preparation of Billing

I. Verify supplier invoices with accuracy

II. Billing customer with accuracy

**Requirements**:
1. Any race, but preferred those staying in Port Klang/Klang/Shah Alam areas.

2. Positive attitude, Detail-oriented, organized, and able to prioritize tasks.

3. Good interpersonal, communication and analytical skills.

4. Able to work as a team player, pro-active, self-motivated and high sense of responsibility.

5. Ability to work independently and under pressure in a fast moving environment.

6. Proficiency in Microsoft Office.

7. Knowledge in Sovy software program will be an added advantage.

9. Preferably specialized in Logistics/Supply Chain or equivalent.

**Salary**: From RM1,500.00 per month

COVID-19 considerations:
To bring along copy of Digital Vaccination Certificate for the interview.

**Education**:

- Malaysian Special Skills Certificate (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin or Chinese (preferred)
- Bahasa & English (preferred)

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