Customer Service Executive
3 days ago
Job Title: Customer Service Executive (NVOCC, Liner, Freight Forwarding - Full-Time)
Location: Klang
**Job Description**:
Key Responsibilities:
- Handle customer inquiries and resolve issues related to NVOCC, liner, and freight forwarding services.
- Coordinate with internal teams to ensure timely and accurate delivery of services.
- Provide customers with accurate information about shipping schedules, rates, and documentation requirements.
- Manage and update customer accounts, ensuring all information is current and accurate.
- Assist in troubleshooting and resolving operational issues, liaising between customers and operations teams.
- Maintain a high level of customer satisfaction by being responsive, proactive, and solutions-oriented.
Minimum Qualifications:
- Experience: Minimum of 3 years of experience in customer service within the NVOCC, liner, or freight forwarding sectors.
- Strong understanding of logistics processes, including shipping documentation, scheduling, and regulations.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Proficiency in customer service software and MS Office Suite.
- Ability to work both independently and as part of a team.
**Job Type**:
- Full-Time
Pay: RM1,650.94 - RM3,884.04 per month
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