Customer Service Executive

5 days ago

Klang, Selangor, Malaysia MVC Resources Full time

  • Ensure seamless coordination of global shipments, quotation preparation, and client satisfaction.

  • Provide sales support by assisting with pricing strategies, quotations, and negotiations to secure new business opportunities.

  • Cultivate and maintain long-term relationships with overseas shipping agencies, freight forwarders, and trade regulators.

  • Leverage in-depth knowledge of freight forwarding operations and customer service(CS) processes to ensure the smooth execution of international shipments.

  • Provide senior management with actionable insights, reports, and recommendations for continuous business growth.

Working days: Monday - Friday 8.30am - 5.30pm (non-shift)

Requirements

  • Minimum 1 year of proven experience in international logistics and freight forwarding

  • Solid understanding of global trade regulations, customs compliance, and shipping documentation (Import and Export)

  • Strategic thinker with a strong track record of achieving measurable business results and driving growth

  • Ability to coordinate with customers, resolve shipment issues, and provide timely updates on deliveries

  • Strong customer service skills to ensure high satisfaction and smooth communication throughout the logistics process.

  • Understand / experienced with China custom, familiar with the rules and regulation is a big plus

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