Assistant Workforce Management Expert

2 days ago

Kuala Lumpur, Malaysia TDCX Sdn Bhd Full time

#BeMore
Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at
work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start
your journey to #BeMore

**Top reasons to work here**:

- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?
- Create scheduling in Workforce Management tool
- Manage changes to scheduling to ensure adequately daily resource coverage
- Work closely with Operations management to assist them in enforcing schedule adherence and Aux

code usage
- Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to

generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation
start time)
- Ensure hours are accurately accumulated and categorised in a format compatible with company

procedure
- Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical

data about the day
- Any other duties and responsibilities that may be assigned to you by the management from time to time,

within your category of employment in the organization and for the effective implementation,
maintenance and continual improvement of the Quality Management System of TDCX.
Who is TDCX?

**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Bachelor's or Equivalent

  • Workforce Management Expert

    1 week ago

    Kuala Lumpur, Malaysia TDCX (MY) Sdn Bhd Full time

    **What is your mission?** - Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis...

  • Workforce Management Analyst

    2 days ago

    Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Workforce Management Analyst** **Tenure: 1 year contract (Renewable basis)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 3800 - RM 4500** - Deliver timely ad hoc and standard workforce management tasks - Manage on-site and global governance for the purpose of effective and efficient performance delivery -...

  • Workforce Management

    2 weeks ago

    Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    **Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

  • Workforce Management Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Quintus Search Full time 90,000 - 120,000 per year

    Job Scope:Daily Operations Oversight: Manage daily Workforce Management (WFM) activities to ensure operations meet quality standards, service levels, and customer expectations.Team Leadership: Lead and manage the WFM team, ensuring smooth operations and achievement of SLAs and KPIs.Roster Management: Develop and maintain rosters that align with client...

  • Tiktok E-commerce Workforce Management Analyst

    7 days ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Workforce Administration Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia ConvaTec Full time

    **Pioneering trusted medical solutions to improve the lives we touch**: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and...

  • Specialist, Workforce Management

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 120,000 - 240,000 per year

    Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access...

  • Specialist, Workforce Management

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 60,000 - 120,000 per year

    Who We Are:At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...

  • Specialist, Workforce Management

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time 40,000 - 78,000 per year

    Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access...

  • Project Manager, Future Workforce

    1 week ago

    Kuala Lumpur, Malaysia Fugro Full time

    To deliver Tier 1 Transformation Objectives for the region. Leads the Future Workforce program within the Marine Site Characterisation (MSC) business line for the Asia Pacific region. Works with regional leadership and global Future Workforce team to define transformation objectives, works with regional management, support functions and local project teams...