Workforce Administration Analyst

**Pioneering trusted medical solutions to improve the lives we touch**: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

Our search for better is changing the lives of our customers. It’s changing the careers of our people too - creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as a Workforce Administration Analyst, and you’ll do the same.

**Job Summary**

This role in Workforce Administration Service Delivery team is based in one of our global service delivery centres in Malaysia and has been created to deliver Workforce Administration services to the Convatec enterprise as part of an international team of delivery experts. Workforce Administration Analyst will be responsible for the successful delivery of Workforce Administration services and have the opportunity to play a role in defining, improving, and supporting our new HR Operating Model.

**Key responsibilities**:

- Analysing company's Workforce administration processes, user feedback to identify opportunities for efficiency and simplification
- Actively providing advice on and implementing opportunities for constant simplification and efficiency of Workforce Administration processes and organisational management
- Supporting colleagues in both HR and beyond on new starter, mover, and leaver processes in compliance with the requirements and applicable legislation
- Supporting the build of our new Workforce Administration processes as part of a shared service including optimisations to continuously improve our offering
- Ensuring service delivery according to the needs for any mass changes related to Workforce Administration
- Support and participate in the drive for continuous improvement for the Workforce Administration processes, identifying opportunities for improvement and supporting the implementation of solutions when necessary
- Participate in and support a culture of customer centricity and continuous improvement for Workforce administration processes to simplify the current processes and optimise our colleagues’ experience of the service you provide
- 3-5 years of experience in customer-facing Workforce Administration and Service Delivery role, ideally within a Shared Services environment
- Experience in organisational management in international company desirable
- Experience in continuous improvement initiatives
- Excellent computer skills (MS 365, MS teams)
- Good communication skills, ability to adapt to different styles and at different levels
- Ability to simplify and analytical thinking are critical to success in this role
- Strong analytical mindset and customer focus
- Ability to deal with ambiguity and change
- Proactivity and an “own it” mindset
- Experience in reporting desirable
- Ability to demonstrate an appreciation and understanding of cultural differences

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

**This is stepping up to a challenge.**

**This is work **that’ll** move you**

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**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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