Workforce Management Expert

7 days ago

Kuala Lumpur, Malaysia TDCX (MY) Sdn Bhd Full time

**What is your mission?**
- Create scheduling in Workforce Management tool
- Manage changes to scheduling to ensure adequately daily resource coverage
- Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
- Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
- Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
- Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Pay: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental Pay:

- Yearly bonus

Expected Start Date: 02/27/2025

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