Data Analyst, Data Operations

**About the Role**:
**Grade Level (for internal use)**: 07
**Translator**: Vietnamese (S&P Global Market Intelligence)
**Grade (relevant for internal applicants only)**: 7
**The Location**: Penang

**The Team**: Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions including Corporate, Technology, Legal and News groups within the company.

**Work schedule (Time shift)**: Must be open to working on Monday to Friday and Tuesday to Saturday schedule; morning and mid shift timing

**The Impact**: As a translator/linguist, you are responsible for producing quality translation in the target language. This entails conducting relevant and market specific research, data collection, and analysis of the financial industry and other-related activities in the covered region using established and dynamic key processes. Additionally, you will also maintain the most up-to-date market knowledge documents in collaboration with relevant stakeholders. You will also have a chance to participate in projects in ensuring the company’s data integrity. The content you will be working on will be used by our clients use and support the company’s strategy in making S&P products available in target regions and industries.

**What’s in it for you**:

- Have the opportunity to be a part of a large and growing Translation operation with over 300 employees across six (6) operating sites, that uses state-of-the-art translation processes and tools to deliver on the needs of internal customers not just within the division but the entire company;
- Be widely exposed to multiple data collection processes with a dependency on translation services within S&P Global
- Have insight into our clients and/or C-level executives at companies whose data we cover, collect and present.

**Responsibilities**:

- Convert (translate/localize) high-level documents in the source language to the target language (Vietnamese to English and vice-versa) by relaying the style and tone of the original language.
- Collect relevant financial information through primary research and secondary research.
- Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely.
- Provide quality assurance of translated and localized materials.
- Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements.
- Deliver on predefined individual and team targets including delivering outcomes with quality and excellence.
- Stay abreast of updated translation and research guidelines and policies.
- Report accurate daily work performed u in the appropriate reporting tools; including fixing of errors as per quality feedback within specified time and report back after completion.
- Participate in developing and executing projects as assigned from time to time as per company requirements. This encompasses expanding the market information and additional data coverage.
- Ideate and execute Process Improvement and Automation projects.
- Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management Team.
- Collaborate with other data sets and stakeholders in support of the team’s expansion and transformation goals.

**What We’re Looking For**:
**Basic Qualifications**:

- Proficiency or native competency in specified language (Vietnamese) and English. Other languages are a plus.
- Excellent verbal and written communication skills in English and specified language ( Vietnamese)
- Should have good analytical skills to conduct thorough objective research, and with good attention to detail.
- Has the ability to interact with different levels of stakeholders and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams)
- Must have the ability to work in a team as well as independently.
- Possesses strong time management skills - must be able prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set.
- Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude, and
- Must be comfortable with learning new technologies, processes, and tools.

Preferred Qualifications
- Language proficiency certification is desirable.
- Proven experience of active participation on translation and localization projects particularly related to financial industry/markets.
- Experience with Lean principles, automation, and machine translation.
- Knowledge in SQL, Python and VBA Macro is a plus.

About S&P Global Ma