Executive Officer, Treasury Operations

Req ID: 7117
- Job Description:

- Summary
 Ensure all work in Treasury Operations (TREOPS) processing and controls are enforced effectively and efficiently.
 Perform as back up officer as and when assigned/required.
 Participate or lead projects, process improvements/implementations/enhancements/UAT to achieve KPIs.
 Support and work with other Support units to align dept and organizational goals to meet customer needs and improve customer services.
 Provide operational support, ensuring the unit is operated in a standardized processes and systems, assisting in handling of queries as well as escalation any discrepancies encountered, ensuring proper resolution of exceptions.
 Perform duties as the department’s Floor Marshal.
 Any other duties to be assigned from time to time in the benefits of the Bank.

**Responsibilities**:
Staff main responsibility is as a maker to assist and perform below tasks and duties:
-  Financials
- Participate in the Unit’s operational expenses control measures to ensure it is within the budgeted figure.
- Ensure administration for stationery and printing orders are capped within the budgeted figure.
- No increase in cost from the current year’s budget /forecast.
- Ensure the records and documents are sent to Crown/Iron Mountain in accordance with the Bank’s record management guidelines.

 Business and Strategy Execution
- Providing customer (internal and external) support service on TREOPS matters.
- Provide courteous, fast and efficient service/ support services to internal and external customers.
- Responsive to customers’ needs - Attend to all queries and questions whenever required and within TAT, all customers’ issues/queries are responded in a proper manner and within stipulated timeframes.
- Meet Benefits target, Closed/Complete the initiated project on time.

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 Compliance, Audit, Risk & Shariah
- Process all transactions in accordance with functions and authority level as per User Access Matrix assigned for the related systems.
- Actively participate in internal and external audits, including audit preparation and correspondence to achieve good ratings.
- Ensure compliance with the Business Continuity procedures with the highest level of importance for resumption of support as determined by the bank.
- At all times, keep confidential all information obtained in the course of work and abide by the secrecy provision of the IFSA.
- At all times, safeguard own IDs and password(s), comply to the Bank’s Enterprise Information Security Policy (EISP) and IT Security Code of Practice which includes no sharing of IDs and password(s), frequently change or change of passwords when compromised. Not to disclose own User ID and password to anyone and not use it to perform unauthorized tasks. Shall be liable for any misuse of this user ID.
- To read and be conversant with the BCM Guidelines (Bank Islam BCM Guideline) and BCP Plan for TREOPS.
- To ensure audit finding are resolved within the target date set in the final audit report

 Customer
- Providing customer (internal and external) support service on TREOPS matters.
- Provide courteous, fast and efficient service/ support services to internal and external customers.
- Responsive to customers’ /stakeholder’s needs - Attend to all queries and questions whenever required and within TAT, all customers’ issues/queries are responded in a proper manner and within stipulated timeframes.
- Day to day operational department activities in accordance to TREOPS’ SOP, Manuals &/or Guidelines.

 People
- Manage and engage staff, develop staff skills, competency in order for staff to handle the job requirements and consistent delivery of quality work. Execute personnel activities, including hiring, developing, retaining and terminating staff, completing performance review, monitoring compensation and creating a positive team-based environment. And ultimately responsible for succession planning, ensuring staff are developed and coached for optimum performance and consistent with the bank’s goals.
- Participate in staff rotation and attachment program as and when it is assigned.
- To equip oneself with adequate and relevant training with necessary skills to carry out responsibilities.
- Any other duties/assignment as and when directed/assigned by the supervisor from time to time or as per business requirement.

Others
- To render service in professional, polite, fast, and efficient manner as guided.
- To adhere to the rules and procedures relating to operations as set by the bank.
- To ensure all operational procedures comply with SOPs and other banking rules and regulations.
- Ensure adherence to and compliance with all internal policies/guidelines and external regulatory requirements.

Qualification
 STPM
Years of Experience
 More than 2 year experience prefferred
Specific Skills/Knowledge and Certification Required
 Be an assertive and innovative team player.
 Experience of working in fast-moving business environment