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IT Support

2 weeks ago

Subang Jaya, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

1 level technical support to customers, remote desk troubleshooting and remote operations monitoring.
- Minimum duties include basic installation, configuration, administration and troubleshooting duties on network system and hardware issues.
- Assist in the compliance & enforcement of group IT Security Policies, Standards, Codes and Procedures to meet its objectives in ensuring Confidentiality, Integrity and Non-repudiation of business data and information.
- Collaborates with other technical infrastructure team members for daily operations and smooth support of IT Systems, Networks and Security Devices.
- Effectively solve users requests and ensuring tickets closure and follow up within SLA.
- Up keeping of all user documentation, logs and histories for audit and future references, maintains call records/logs utilizing case management solution.
- Liaise with vendors for any software/hardware break fix from customers.
- Communicate and provide knowledge transfer to other agents/technicians on escalated calls resolution.
- Support all maintenance contract (as required).
- Responsible to record and update hardware and software asset inventory and system configuration.
- Responsible for Office 365 and security endpoint administration, deployment and supports.
- Responsible for operations and administer physical and logical security of IT Systems in the data.
- Performs routine preventive maintenance on computer, peripheral equipment and server room to prevent or minimize downtime.
- Collaborates with other technical infrastructure team members for daily operations and support of IT Systems, Networks and Security Devices.
- Any other tasks that being assigned by your superior and management.
- Demonstrates independence, self phase performance to meet KPI and shows as a leads.
- Travel to overseas affiliates office where necessary.

**Job Types**: Full-time, Internship

**Salary**: RM2,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday