Customer Care Executive

1 week ago


Petaling Jaya, Malaysia Ingenious Job Full time

**Location**: Sek 13, Petaling Jaya

**Job Scopes**:

- Active communication with all levels of stakeholders - Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Create potential lead to Sales team
- Proactively informing customer of their order status
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Advocates customers on digital platforms and provide exposure for continuous engagement
- Actively encourage and support customers and partners for self-service and digital

channel adoption

**Requirements**:

- Diploma/Degree holder with min 1 year of working experience in Customer Service
- Good communication skill
- Ability to work in a fast paced environment

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary

Application Question(s):

- What is your expected salary ?
- When you are available to work ?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Service: 1 year (required)
- Order Management / Processing / Support: 1 year (required)

Work Location: In person



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