Consumer Care Executive

2 weeks ago

Petaling Jaya, Malaysia GENO Management Full time

**Position**: Consumer Care Executive

**Salary Range**: RM 2,500 - RM3,000

**Working Area**: VSQ, PJ

**Working Hours**: Monday - Friday, 9am - 6pm

The role act as Consumer Care Executive, who is required to service our existing consumers who subscribed our service in the Company’s website as below.

**Responsibilities**:

- To perform cold calling to follow up and verify the potential leads (data) from social media’s campaign (eg: Facebook) before generating to the Company’s existing consumers.
- To ensure the potential leads information are accurate before sending to the Company’s existing consumers.
- To develop positive relationship with the potential leads and existing consumers.
- To perform on-boarding process to new consumers, handle inbound calls from campaign’s referral and answer all the consumers’ enquiries when arises.
- To record consumers’ information in the Company’s internal system.
- To monitor and report campaign’s status, progress, and review to management weekly / monthly.
- To perform regularly follow up with the consumers on their campaign’s listing performance in our Company’s website and share latest campaign plan with consumers when needed.
- To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
- To assist oversea consumers in liaising with translation team for project information when necessary.

**Job Requirements**:

- Preferably Degree in business marketing / business development / business admin or equivalent.
- Language skills: English, Cantonese, Mandarin, Bahasa Malaysia (it is extra bonus if you have it). Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
- Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
- Fresh grads with customers relation / relevant working experiences can be considered.

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